Watch Administrator (2023-0247)

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring a Watch Administrator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA.The qualified candidate will provide support to a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission-oriented IT infrastructure. The candidate will support the Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services.

RESPONSIBILITIES

• Provide tiered troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools.
• Serve as liaison between the end users / customers and Sr. technical staff if problems are escalated.
• In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).
• Monitor system alerts using various proprietary applications on multiple networks.
• Identify and document alerts using the ticketing system and notification emails. Escalate issues to Tier 2/3 and provide troubleshooting assistance.
• Manage user accounts (account creation, permission modification, enabling/disabling, and password resets using Active Directory).

REQUIRED EDUCATION & EXPERIENCE

• TS/SCI with polygraph required
• This position is for a 12-hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays)
• Skills:
• Windows Server 2016/2019
• Windows 10
• Linux (CentOS, RedHat, Ubuntu, Debian)
• VMware (vSphere)
• Storage (Disaster recovery, replication) concepts
• Networking (routing and switching, firewalls, load balancing, DNS, DHCP)
• Active Directory

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.