Return to Ready Specialist, Heavy Rents

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
  

Customer Care Commitments

• Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust - Take ownership, act with urgency, and follow through on commitments.
• Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

Inspections

• Performs TA-1 Inspections to identify needed repairs and damages. Documents damage thoroughly with pictures and written descriptions using the Cat Inspection Tool. Seamlessly communicates with Fleet Maintenance Advisor and Fleet Maintenance Manager to expedite the closing of the rental agreement and coordinate any needed repairs.
• Assists in Check Out inspections as needed.
• Assists in performing CTS (Track Inspections) and PM1s as needed.
• Performs other duties as assigned while developing a mindset for efficient fleet Return to Ready status and Safety.

Diagnosis, Maintenance, and Repair

• Identifies and repairs operational and safety issues on construction and support equipment, according to provided checklists.
• Operates, repairs, and services multiple types of Caterpillar rental equipment and allied brands.
• Advanced troubleshooting & minor repairs of Emission systems
• Advanced troubleshooting & minor repairs of GPS issues through collaboration with SITECH team.
• Advanced set up and calibration of GPS systems through collaboration with SITECH team.
• Advanced troubleshooting & minor repairs of engine, powertrain, electrical and hydraulic systems.

Fleet and Yard Maintenance

• Communicates needed major repairs to Heavy Rents Fleet Maintenance Advisor for scheduling with Heavy Rents team or Service Department.
• Maintains rental fleet while assisting with yard organization.
• Performs other duties as assigned while developing a mindset for efficient fleet Return to Ready status and Safety.
• As needed, provide operator training.

Continued Development

• Participates in continued education and training initiatives.
• Utilizes service resources (Service Information System, Vision Link and AX) for troubleshooting technical issues, parts identification/ordering and perform all required tasks within technician level abilities, in accordance to WSECO's printed procedures.
• Utilizes skill sets to address all inquiries in a prompt and friendly manner in an effort to continuously improve or exceed internal and external client expectations.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to navigate Microsoft products.
• Experience with specialty tooling.
• Ability to obtain job related certifications for any specialty equipment including but not limited to forklifts, rigging, and overhead cranes.
• Knowledge of Service Information Systems, Vision Link, AX and division specific applications.
• Ability to develop and maintain effective working relationships with teammates and clients.
• Consistent attendance with the ability to work overtime and travel, as needed.
• Working within and promoting Western States' purpose, vision and values.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED) required. Associates degree in diesel technology or trade school diploma preferred.
• Minimum of four years industry experience required. (i.e. Rental fleet, Mobile, and Allied equipment)
• Valid driver's license and acceptable driving record required.
• Appropriate technician level tooling required.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 45 lbs.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive