Manager of Loan Programs

Make a Difference for Climate and Equity - Join Slipstream as a Manager of Loan Programs!

Apply your lending expertise to make a meaningful impact in advancing an equitable, clean energy future. If you enjoy developing people, solving operational challenges, and turning complex workflows into dependable customer experiences, this role offers the opportunity to bring those strengths together. As a Manager of Loan Programs, you'll be part of our Energy Finance Solutions (EFS) team, where we help homeowners and businesses overcome upfront cost barriers to energy efficiency and renewable energy improvements.

Slipstream is a national, mission-driven organization that accelerates climate solutions-for everyone. We inspire new approaches to complex energy challenges and are optimistic, inclusive, and ambitious about our impact.

We are seeking a Manager of Loan Programs who will support EFS' work by keeping program delivery efficient, accurate, and responsive-connecting people, processes, and technology to deliver high-quality service.

The ideal candidate combines strong project management, communication, and analytical skills with experience coaching teams, and building collaborative relationships to deliver high-quality service while adapting to changing priorities.

We encourage candidates from diverse backgrounds. We value collaboration, curiosity, and a commitment to continuous improvement. While we're mostly remote, Slipstream can only hire in select states (outlined in the application). Our preferred candidate will be located in Madison, WI.

What You'll Do

• Lead and develop your team. Translate organizational priorities into clear goals, coach employees, support training and development, and manage staffing and work assignments. Foster an inclusive, collaborative environment that values different perspectives.
• Keep program operations running smoothly. Oversee fulfillment, form development and processing, invoice processing, reporting, and quality control. Monitor workloads and resolve bottlenecks to maintain consistent service across programs.
• Drive continuous improvement. Evaluate program processes, identify inefficiencies, and implement practical improvements to procedures and technology that balance cost, quality, and customer needs.
• Build strong partnerships. Serve as a client contact for operational and administrative matters, and coordinate with the Information Center, IT, marketing, and accounting to align support and resources.
• Strengthen systems and data quality. Partner with staff, contractors, clients, and IT to define data collection and reporting needs, improve operational databases and interfaces, and maintain data integrity. Support training on data entry and reporting tools.
• Support responsive program delivery. Coordinate program materials and updates, help address customer questions about eligibility and rebate decisions, and contribute to cross-functional workgroups.

What You'll Need

• 5-7 years of work-related experience in operations management and staff supervision.
• Strong project management and prioritization skills, including the ability to manage multiple assignments independently and meet deadlines as needs change.
• Clear written and verbal communication and the ability to build productive relationships with clients, customers, and colleagues.
• Experience developing and tracking key performance indicators, managing program budgets, and using analytical and critical thinking skills to solve problems.
• Team leadership and facilitation skills, with a commitment to coaching, collaboration, and high-quality service.

Nice to Have (or What You'll Learn Here)

• Experience using Salesforce to support program operations, data management, and reporting.
• Familiarity with green lending or energy efficiency programs, including financing solutions that support clean energy improvements.
• Experience supporting call center operations, including workforce planning and staff scheduling.

What You'll Need to Get the Job Done

• Lead and support team members through coaching, effective facilitation, and collaboration, with a focus on high-quality service.
• Communicate clearly and professionally, and build productive relationships with clients, customers, and colleagues.
• Work independently, take initiative, and proactively manage competing priorities and deadlines.

Work Environment

• Mostly remote role with preference to be located in Madison, WI area or a commutable distance.
• Must have the ability to work independently while staying engaged with the team through virtual communication tools such as email, chat, and video conferencing.
• Requires a quiet and professional workspace for virtual meetings and collaboration. Expect a moderate noise level if working in the Madison office.
• Typical schedule of 8-5 in Central Time zone.
• Quarterly attendance is required for in-person meetings in the Madison area.

Physical

• Primarily a sedentary role, with tasks typically performed while sitting or occasionally standing.
• Ability to operate a computer and standard office equipment.
• Tasks demand visual focus for reading, design work, and working on screens.
• This position frequently communicates via phone and video conferencing, with in-person interactions as applicable.

Compensation & Benefits

Our total rewards package includes medical, dental, vision, disability, and life insurance; an Employee Assistance Program (EAP) and wellbeing resources; a 401(k) plan with a 4% safe harbor contribution; generous paid time off; and professional development opportunities. This exempt manager position offers a starting salary range of $65,000-80,000, commensurate with qualifications and experience.

Slipstream is an equal-opportunity employer committed to creating an inclusive workplace where all individuals feel valued, respected, and supported. We center community in everything we do and strongly encourage people of all backgrounds to apply and join us in our mission. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status or characteristic under federal, state, or local laws.

Slipstream will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their position unless doing so would impose an undue hardship on Slipstream, or if it would pose a direct threat to the health or safety of the individual or others that cannot be mitigated. Questions or accommodation requests should be directed to Human Resources.

Please note that Slipstream will only contact candidates via the Paycom portal. We will never ask a candidate for payment of any kind as part of the hiring or onboarding process or send payment to any candidate prior to completing the hiring and onboarding process.

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection