Regional Supervisor
Minimum Qualifications Summary
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Certification & Education
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- Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.
- Bachelor's degree in social work accredited by the Council on Social Work Education, or an equivalent degree.
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Experience Required
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- At least five (7) years of related experience.
- Experience and knowledge of managing program objectives, policies, procedures and requirements for conducting a case management program.
- Supervising a team of four or more employees for at least two (2) years.
- Experience in small- to mid-size team management, program planning, and forecasting team workloads.
- Bilingual in Spanish and English both written and speaking
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Job Objective
The Custody and Resource Coordinator (CRC) Regional Supervisor will support the U.S.
Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO)
Custody Programs Division (CPD) Headquarters leadership by providing professional
management support services.
The regional supervisor will help facilitate the workflow of the client deliverables through the other CRC resources on the team. He/She is responsible for managing a team of CRCs who work in various field locations throughout the U.S., reviewing draft report deliverables, including verifying data queries and data reporting. The supervisor is also responsible for analyzing business processes and programming used by the CRCs in the field, recommending program improvements to the CRCs, and completing high-profile and/or quick turnaround tasks associated with the CRC program. The regional supervisor will be responsible for working with CRCs and ERO to act as a liaison with community resources to provide a range of support activities.
The duty location of each regional supervisor will be at a designated ICE detention facility or
ICE office. Each regional supervisor will report to the CRC Program Manager located at ERO
Headquarters in Washington, D.C. on programmatic planning and other program issues.
Responsibilities
- Ensure CRCs assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards.
- Ensure CRCs appropriately address ERO and facility staff questions or concerns related to specific noncitizens.
- Ensure CRCs conduct informational sessions where facility staff can learn and share best practices and responses regarding issues that commonly affect the detained population e.g., trauma, abuse, sexual assault, domestic violence, human trafficking, child abuse).
- Ensure CRCs coordinate post-sexual abuse and assault allegation-related activities per agency policy and applicable detention standards.
- As appropriate, coordinate effectively with ERO staff on CRC-related programs.
- Provide assistance and guidance to the CRCs as issues or questions arise.
- Provide assistance in training and onboarding of new CRC.
- Provide data and reports on the implementation of CRC program duties, including ad hoc reports on CRC-related programming upon request.
- Ensure the CRCs support the ERO Field Office in conducting removal planning with noncitizens, such as referrals and connections to resources in home country to facilitate
- Ensure the CRCs support the ERO Field Office in conducting release planning for noncitizens and vulnerable populations, such as referrals to housing, medical and needed support services to facilitate continuity of care.
- Ensure the CRCs lead group sessions and facilitate peer-support groups and workshops with noncitizens on relevant topics, such as safety, coping skills, resiliency, parenting, and empowerment.
- Assist CRCs with leadership and advisory efforts to liaise and partner with local, national, and international resources to provide noncitizens services in detention and upon release from detention. This includes referrals to resources in cities and countries of final destination.
- Collaborate on, implement, and evaluate project programming that addresses and supports a CRC program.
- Maintain up-to-date knowledge about different organizations and the resources they provide to assist with continuity of care planning among CRCs.
- Assist the CRC with other coordination work as assigned.
- Provide, via remote and/or temporary duty travel, back up or general CRC and regional supervisor support to detention facilities and ERO Field Offices in other Areas of Responsibility during surges and other unexpected mission-related or crisis situations.
- To advance the mission of the program and enhance the regional supervisor's knowledgebase, the CRC program manager will help organize travel for the regional supervisor to ICE Headquarters and/or relevant detention facilities, as needed.
- Other program-related tasks as requested
Minimum Job Requirements/Technical Requirements
- Knowledge of the case management process commensurate with training and education at a minimum at the bachelor's level.
- Ability to proficiently communicate both orally and in written documents in order to develop positive rapport with co-workers, and other stakeholders.
- Ability to establish and maintain positive working relationships in a multidisciplinary
- Ability to navigate in an electronic work environment including electronic records, web- based training, and communications.
- Knowledge of, and moderate proficiency in, Microsoft Office programs to include Word, Excel, Outlook, and PowerPoint.
- Be able to operate a Personal Computer (PC) with common/standard business software programs
- Experience working in a controlled facility is preferred
- Strong oral and written communication skills
- Ability to create and manage projects
- Excellent interpersonal skills
- Critical thinking skills
- Cultural competency
- Integrity and honesty
- The Department of Homeland Security's Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.
- Fluent in Spanish
Physical Demands/Duty Hours/On-Call Requirements
- Must be able to perform the duties in a fast-paced environment without limitations.
- This full-time position requires the availability to work weekdays, Monday - Friday, day shifts, with specific hours determined by the Program Office.
Travel Requirement
- Workday travel and/or overnight travel may be required to perform some assigned duties during surge support in designated ICE locations during crisis situations.
Education & Certification
- Bachelor's degree in social work accredited by the Council on Social Work Education, or an equivalent degree.
Work Location:
Miami, FL (Krome KBHU)
About Lukos
Lukos delivers professional services to the Department of Defense. Lukos has been one of the most successful and most diversified support companies for US Special Operations Command and its components for over a decade. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for "wolf". The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.
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LUKOS LLC
Nov 06, 2026 