Senior Tech Field Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Tech Field Engineer

Location(s): South Bend, IN

Job Summary
We are seeking a Field Service Technician to provide technical support, installation, repair, and maintenance of computer hardware and software, primarily at customer locations.

The technician will be responsible for troubleshooting and repairing desktop computers, laptops, and related hardware, ensuring systems operate as designed and meet customer requirements. This role requires strong hands-on hardware break-fix experience, extensive driving between customer sites, and the ability to deliver timely and effective technical support.

Key Responsibilities

• Provide field engineering support for assigned large and complex clients.
• Take complete ownership of onsite service activities.
• Perform advanced-level maintenance on computer products and components, including low-complexity installations.
• Diagnose, troubleshoot, and repair laptops, desktops, and related hardware.
• Perform hardware replacements, including motherboards and LCD screens.
• Use advanced tools and technical knowledge to resolve customer issues.
• Provide technical feedback on equipment, systems, and processes to improve service delivery.
• Identify and resolve recurring technical issues within the team.
• Provide technical assistance and expertise to other team members.
• Maintain accurate service documentation, reporting, and customer records.
• Monitor technical and process issues and recommend service improvements.
• Travel between customer locations to deliver onsite support.

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of hands-on laptop and desktop break-fix experience.
• Generally, 2-4 years of experience in a related technical field.
• CompTIA A+ certification required. Candidates without certification must obtain it within 90 days of their start date.
• Strong knowledge of laptop and desktop hardware and software.
• Experience diagnosing and repairing Dell laptops and PCs.
• Basic knowledge of Microsoft applications.
• Ability to troubleshoot and resolve basic technical issues.
• Must be a US Citizen.
• Must have a reliable personal vehicle and valid car insurance.
• Must be comfortable driving 2-3 hours to customer locations.
• Ability to work overtime and participate in standby schedules.
• Ability to complete required product training.
• Computer-building experience preferred.

Additional Requirements

• Must pass drug screening and background verification.
• May require client or government security clearance.
• Must be comfortable performing administrative tasks using an iPhone, including real-time time and location reporting and service ticket documentation.
• Must have a reliable computer and high-speed internet connection at home.
• Must be able to comply with the business casual dress code.
• Must be willing to work beyond scheduled hours when required.
• Must be able to provide a backup transportation plan in case of vehicle breakdown.
• Must be willing to complete required Dell certifications within the specified timeframe. Certification costs are free to candidates.

Work Schedule

• Monday - Friday, 8:00 AM - 5:00 PM. Occasional overtime, extended hours, and standby availability may be required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.