New

Service Specialist

Spectraforce Technologies
United States, New York, Rochester
Nov 05, 2026
Job Title: Service Specialist Location: Rochester NY 14623 Duration: 3 Months Schedule: Monday through Friday, 8-5pm (1 hour lunch) Job Summary: This role will support our Client's Corporate Partnerships organization, providing customer and product support to various products including but not limited to Employee Screening Service, Tax Credit Service, The Work Number and BillPay. Responsibilities: Delivers quality service to Client through our integrated partnership. They interact via phone, email, chat, and other avenues Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Develops and maintains an intermediate working knowledge of one or more client's products, as well as industry policies and procedures. Identifies opportunities for process improvement and works with leaders to implement. Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Documents all interactions. Serves as a mentor for less experienced teammates. Performs data input, maintaining strong prioritization and organization. Qualifications: 2 years or more customer service experience Comfortable with high-volume outbound/inbound calling Confident, clear, and professional phone presence Experience in customer outreach Resilient and motivated by goals and metrics