Deposit Services Specialist

Build Your Career. Make an Impact. Grow With Us.

At United Bankers' Bank (UBB), we believe banking is about more than numbers - it's about people, relationships, and strengthening the communities we serve. If you're looking for an opportunity to bring your ideas, talents, and energy to a team that values making a difference, you've come to the right place.

Join a team where your work matters and your voice is heard. At UBB, you'll have the opportunity to work alongside talented professionals, build meaningful relationships, and help community banks thrive.

When community banks thrive, their communities thrive.

Successful team members reflect our core values:

Driven: Take initiative, work hard and follow through

Accountable: Own our work, outcomes and mistakes

Service First: Serve community banks and each other with commitment & care

Transparent: Communicate openly and clearly

Collaborative: Support each other and put UBB first

Problem Solver: Keep learning, stay curious and find a path forward

UBB team members enjoy a comprehensive benefits package including:

* Health, dental, and vision insurance

* Company paid disability and life insurance

* Company paid ID Theft & Credit Monitoring services

* Generous PTO plus 12 paid holidays and additional time off to volunteer in their community

* Up to 4% in employer 401(k) contributions

UBB is currently recruiting for a Deposit Services Specialist who will provide exceptional customer service and operational support to our respondent financial institutions. This position is responsible for accurate account maintenance and processing, file transfers, reconciliations, researching account questions, troubleshooting issues, and assisting customers with UBB products and services.

Individual will need to be available to work the following shifts on a rotating basis: 7:30 am - 4:00 pm, 8:30 am - 5:00 pm, and 10:00 a.m. - 6:30 p.m. Position is on-site at our Richfield office. Work-from-home opportunities may be available on a rotating basis after an initial training period.

Essential Responsibilities

* Enters a variety of information to respondent institution accounts in an accurate and timely manner to meet established deadlines. Performs updates daily to provide accurate account information for the UNET system (UBB's online banking product).

• Uploads and verifies file transfers to and from various sources.
• Investigates any questions regarding account postings, procedures, and bank policies. Reviews and refers new business to appropriate internal departments or external organizations.
• Assists customers with product utilization, answers incoming calls and/or requests, troubleshoots, solves problems, and provides resolution to supported users or other team members within the contracted scope of support for each client.
• Balances and reconciles UBB's inclearings, verifying signatures and authorizations to prevent fraudulent items from clearing customer DDA accounts.
• Maintains records and deposits daily drafts received from respondent institutions.
• Handles electronic processing of Canadian checks and processing/collection of foreign checks.
• Handles foreign currencies with vendors.
• Enters and edits account analysis reports throughout the month.
• Completes and sends audit requests to banks and/or auditors, along with accompanying reports from other departments.
• Process currency orders to the Fed and investigate any inquiries from customers.

Knowledge, Skills & Abilities

• High school diploma or equivalent
• 1 - 2 years related experience
• Windows operating system, 10-key proficiency
• Familiarity with banking policies and procedures
• General ledger posting and reconciliation knowledge
• Pleasant phone demeanor
• Detail-oriented and able to meet deadlines

Pay Range

* $21.34 - $26.30 hourly; depending on education, qualifications, experience

Annual bonus target: 5% of annual pay dependent on company and personal performance

United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.

To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at https://www.ubb.com/about-us/careers.