Clinic/Practice Assistant

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

Knowledge, Skills and Abilities
- Basic Proficiency with all Office Suite.
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

McLean Hospital is seeking to fill a full-time Clinic Practice Assistant I position in the new Center for Metabolic Psychiatry outpatient clinic. This clinic is dedicated to the assessment and treatment of psychiatric disorders with a particular focus on integrating metabolic psychiatry approaches into routine clinical care. The outpatient services will play a key role in supporting and complementing real-world evidence on how metabolic interventions influence patient outcomes.

As part of a comprehensive outpatient program, the Clinic Practice Assistant will provide essential administrative support to ensure the efficient daily operation of the clinic and a positive patient experience. Responsibilities will include scheduling and coordinating patient appointments, greeting and checking in patients, managing patient communications, maintaining appointment and medical records, processing clinical documentation, and supporting patient flow throughout the clinic. The Clinic Practice Assistant will collaborate closely with clinicians, researchers, and other members of the multidisciplinary team to facilitate outpatient visits, support research-related scheduling and coordination activities, assist with patient-facing administrative tasks, and ensure accurate and timely documentation. This position will be integral to maintaining efficient clinic operations as the Center expands its clinical and research activities.

Candidates should have a high school diploma or equivalent and possess strong organizational, communication, and customer service skills. Prior experience in a healthcare office or outpatient clinic setting is preferred. Familiarity with electronic medical record systems, scheduling processes, and general office operations is highly desirable.

Pay Range

Grade