Operations Assistant

Prime Time Healthcare and AB Staffing Solutions are seeking a highly organized, detail-oriented Operations Assistant to support our Compliance team. This role will primarily support the review board process for healthcare professionals, helping ensure traveler files are reviewed accurately, documented appropriately and moved through the clearance process efficiently.

The Operations Assistant will work closely with Compliance, Credentialing, Recruiting and Operations teams across both Prime Time Healthcare and AB Staffing Solutions. The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities and handling sensitive documentation while maintaining a high level of accuracy and follow-through.

• Coordinate and support the review board process for healthcare travelers across Prime Time Healthcare and AB Staffing Solutions
• Prepare healthcare professional files and supporting documentation for review
• Review files for completeness before submission to the review board
• Track review board cases from submission through final determination
• Document review board decisions, required follow-up and next steps accurately
• Communicate review board outcomes and outstanding requirements to appropriate internal teams
• Follow up with Compliance, Credentialing, Recruiting and Operations teams to obtain missing information or documentation
• Maintain organized and accurate records within company systems
• Monitor open cases and help ensure reviews are completed within expected timelines
• Escalate incomplete, time-sensitive or complex cases to Compliance leadership when appropriate
• Assist with auditing healthcare professional files for accuracy and completeness
• Maintain confidentiality when handling sensitive employee, candidate and compliance information
• Provide administrative support to the Compliance team as needed
• Assist with reporting, tracking and other operational projects related to compliance
• Help identify process gaps or recurring issues that may improve the review board and compliance workflow
• Maintain consistent communication with internal stakeholders across Prime Time Healthcare and AB Staffing Solutions

• High School Diploma or GED required
• Previous administrative, operations, compliance, credentialing or healthcare staffing experience preferred
• Strong attention to detail and ability to identify missing or inconsistent information
• Excellent organizational and time-management skills
• Ability to manage multiple cases and priorities simultaneously
• Strong written and verbal communication skills
• Comfortable following established processes, policies and documentation requirements
• Strong follow-through and sense of ownership
• Ability to handle confidential and sensitive information professionally
• Proficient in Microsoft Outlook, Excel and Word
• Strong computer skills and ability to learn new systems quickly
• Ability to work effectively both independently and as part of a team
• Dependable, adaptable and comfortable working in a fast-paced environment

A successful Operations Assistant keeps the review board process moving without sacrificing accuracy. They know what cases are outstanding, what information is missing, who owns the next step and when follow-up is needed. They communicate clearly, catch details before they become problems and help the Compliance team maintain consistent documentation and decision-making across both organizations.

• Family-oriented and collaborative team culture
• Competitive salary + potential for quarterly bonuses
• Health, dental and vision insurance
• 401(k) with company match
• Paid parental leave
• 8 paid holidays, including your birthday
• Generous PTO and flex time
• Quarterly department outings
• Monday-Friday schedule
• Opportunity to support two growing healthcare staffing organizations

Prime Time Healthcare and AB Staffing Solutions are Equal Opportunity Employers.