AI Lead - HR Transformation

Global Payments
United States, Ohio, Cincinnati
Sep 05, 2026
Job Description Ready to take your career global? Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments.As the AI Lead you will drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HRAIroadmap, ensuring our systems, processes, and data foundations are designed to supportAI-driven capabilities (includingAIagents), while maintaining strong governance, compliance, and ethical standards. As part of the HR Transformation team, you will work across HR, IT, Data, Risk, and external vendors to embedAIinto core HR services and future-proof our operating model. What You'll Own AI Strategy & Roadmap Define and own the HRAIroadmap aligned to broader business and HR strategy Identify, prioritize, and build business cases forAIuse cases (e.g. employee self-service, recruitment, workforce analytics, case management) Translate emergingAIcapabilities into practical HR applications Delivery & Implementation Drive the end-to-end delivery of HRAIinitiatives (from concept through to deployment and scaling) Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) areAI-ready Oversee implementation ofAI-enabled tools such as copilots, chatbots, and workflow automation AI-Ready HR Architecture Ensure HR data, processes, and systems are structured to supportAIand automation Define requirements for data quality, taxonomy, and knowledge management to enableAIagents Work closely with the enterpriseAIteam and data teams on integration and scalability Governance, Risk & Compliance Establish and maintainAIgovernance frameworks within HR Ensure compliance with data privacy, employment law, andAIregulations Implement ethicalAIprinciples, including bias mitigation and transparency Partner with Legal, Risk, and InfoSec onAIcontrols and policies Change & Adoption Drive adoption ofAIsolutions across HR teams and end users Support change management, training, and communications BuildAIcapability within HR (upskilling, guidance, best practices) Continuous Improvement & Innovation Track performance and ROI ofAIinitiatives Stay current onAItrends and assess relevance to HR Continuously evolve the HRAIstrategy based on outcomes and new technologies What You Bring Relevant experience or Bachelor's degree in Information Technology or related field Minimum of 8 years of experience in AI, emerging technology, and risk & compliance. Proven track record in developing and implementing AI Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives. Hybrid position (minimum of 3 days a week onsite), based at one of our East Coast Offices, Atlanta, GA, Columbus, GA, Jefferson, IN, Cincinnati OH or Charlotte, NC. About the team Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who you can learn from as your career grows. its unmatched! Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative - always finding a better way to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Our perks - what we'll bring for you We know it's bigger than just your career. It's your life and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. Opportunities to grow your skills and build your career within a global business Access to learning, development and on-the-job experiences that expand your expertise A supportive, inclusive team environment where your ideas and input matter Time to give back through community and charity initiatives A global employee assistance program to support your wellbeing Recognition through a global platform that celebrates your achievements. https://jobs.globalpayments.com/en/why-global-payments/benefits/ At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship. #LI-Hybrid #LI-KH1 EEOC Statement Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Washington Candidates: Click here for information on the Fair Chance Act.