Facility Compliance Manager & SQF Practitioner

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Facility Compliance Manager & SQF Practitioner Position Summary:

A Facility Compliance Pillar has been created to better coordinate food safety, quality and regulatory (FSQR) compliance activities that serve our business expansions, customers and consumers. The Facility Compliance Pillar focuses on supplier management, internal FSQR compliance and consumer complaints management.

The Facility Compliance Manager is responsible for development, maintenance and oversight of all FSQR processes ensuring they meet Company, customer, industry quality certification, and regulatory requirements. The Facility Compliance Manager (CCM) works closely with the Quality Managers of Trilliant and/or Horseshoe Beverage facilities and Warehouse Managers on the execution and corrective actions of these FSQR processes to ensure compliance. This position is also accountable for supplier approval / score-carding and supplier quality as well as consumer complaint management.

Responsibilities Include:

External - Supplier Quality Management

• Implement and maintain TraceGains Supplier Management software to facilitate documented supplier approval, material CoA compliance, supplier CAPA and supplier score-carding.
• Ensure TraceGains processes are integrated within appropriate policies and SOP's.
• Monitor supplier material CoA performance against specifications as an input to the supplier scorecard with the involvement of the Procurement Team.
• Use the supplier score-carding and material risk assessment to perform an appropriate level of supplier auditing in support of supplier FSQR compliance.
• Drive supplier corrective actions for any supplier quality, food safety, customer or regulatory issues through the TraceGains corrective / preventive actions (CAPA) process.
• Communicate supplier scorecard KPI's quarterly.
  
  

Internal - SQF Compliance Management

* Ensure effective execution of quality systems and practices at manufacturing facilities and warehouses consistent with certification or regulatory requirements (GMP, SQF, HACCP, FDA, SPC, Kosher, etc.)

* Provide internal auditing support to manufacturing facilities and warehouses to verify compliance with SQF standards and regulatory requirements.

* Support material traces and mock recalls in support of compliance needs.

* Provide support for the manufacturing facilities and warehouses for FDA / WDA regulatory inspections, and customer or third-party audits including SQF recertifications, USDA organic recertifications, Kosher inspections, and Rainforest Alliance.

Consumer Complaint Management

• Monitor ModSquad \ ZenDesk routinely for consumer complaints.
• With the help of the manufacturing facilities QA Teams, investigate the consumer complaints and formalize appropriate responses through Customer Service and ModSquad / ZenDesk, or directly with the consumer.
• Communicate illness or injury complaints in a timely fashion to the Leadership Team and involve the Legal Department as needed.
• Communicate complaint trends for manufacturing facility KPI's and work with the appropriate subject matter experts on complaint reduction strategies.
• Perform all other duties, responsibilities, and special projects as assigned.

Qualifications:

* Bachelor's degree in a science based related area of study required

* SQF Practitioner, PCQI and HACCP Certifications required

* Certified Auditor is a plus

* 3+ years of managerial experience including defining roles, hiring, employee development and day to day management of a lab quality team in a production environment.

* 5+ years hands-on plant quality assurance experience in a food industry or related manufacturing facility.

• Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.

* Knowledge of, and experience in complying with GMP, SQF, HACCP, FDA, Kosher or other regulatory or industry certification program requirements.

* Demonstrated strength in auditing, compliance against specifications, process improvement, SOP documentation and training.

• Demonstrated ability to manage multiple priorities, projects and simultaneous user needs.
• Strong project management skills
• Attention to detail.
• Customer-Supplier interaction in food manufacturing is desired.
• Strong interpersonal skills. Excellent verbal and written communication skills.
• Demonstrated ability to collaborate well cross-functionally and work well at all levels of the organization.

* Strong analytical skills, troubleshooting and judgment skills.

• Results driven
• Solid computer skills including Microsoft Office tools (Excel, PowerPoint, Word) and related production and product information systems.
• Desire to work in a fast paced high growth environment.

* Hours, Location and Pay:

We offer a competitive base pay rate and benefits package for full-time employees. This role works standard business hours Monday-Friday at our Little Chute, WI manufacturing facility. Additional hours as needed to support business needs.

Physical and Mental Demands:

* While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

* Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

* Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

* Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

* Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

* Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

* EEO/AA including Vets and Disabled

* If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

* Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

* The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.