Collections Specialist

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Knowledge, Skills & Responsibilities

Key Responsibilities

• Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances
• Maintain accurate and detailed account notes, documenting all customer interactions and collection activities
• Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution
• Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs)
• Build and maintain professional customer relationships while ensuring compliance with company policies and procedures
• Investigate and resolve invoice disputes, short payments, and billing discrepancies
• Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers
• Identify and escalate high-risk accounts or complex collection issues as needed
• Research and resolve billing-related inquiries in a timely and accurate manner

Knowledge & Skills Requirements

• Associate's degree in Finance, Business, or a related field preferred
• 3+ years of experience in collections and billing
• Strong proficiency in Microsoft Excel and ability to work across multiple software platforms
• Experience with JD Edwards (JDE) ERP system is a plus
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-motivated with the ability to work independently
• Strong written and verbal communication skills with a customer-focused approach

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.