New

Full-Time Sr Assistant Supervisor Food Service Experience - Hershey's Chocolate World $23

The Hershey Company
United States, Pennsylvania, Hershey
Jun 24, 2026
Note: If you apply for a role at Hershey through our career's website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately. Full-Time Sr Assistant Supervisor Food Service Experience - Hershey's Chocolate World $23 Posted Date: Jun 23, 2026 Requisition Number: 129277 Location:Hershey, PA Hourly Pay Rate:$23 or more based on experience Minimum Age:18 years of age or older Availability:Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays Hershey's Chocolate World is the most popular brand experience in the world.Nearly fourmillion guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits yourinterestand abilities. This is a Full-Time hourly positionlocatedin Hershey, Pennsylvania. The company will not provide relocationassistance. With that guest experience in mind, The Full-Time Senior Assistant Supervisorof Food Service Experienceis the leader in guest service. This position will set the tone for theFood Serviceteambydemonstratingsuperior guest service andis responsible forcoaching team members to maximize guest engagement. The Full-Time Senior Assistant Supervisor- Foodsis responsible formaximizing sales and supervising theday to dayoperations of Hershey's Chocolate World (HCW) Hershey'sFood Servicearea (to include but not limited to: Ice Cream, S'mores, Bakery,andFood Hall). The incumbent must be keenly aware of the balancerequiredto support superior customer service and Hershey'sFood Servicesales. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, andsupportingperformance appraisals. Responsibilities also include makingsome operationaldecisions and food display adjustments. The Full-Time Senior Assistant Supervisor- Foodsis responsible formaintainingbakery and food displays to standards set by Global Hershey's Kitchensteam and food safety and sanitation in all areas. The incumbentparticipatesin weekly Hershey's Kitchens staff meetings and provides insight on consumer feedback. Major Duties/Responsibilities: Employee Coaching and Supervision (60%) Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complexspecial eventsthatimpactthe team Facilitate employee training includingappropriate coachingand counseling where needed and guest service training to ensure employees can provide the best possible guest service Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are takenin accordance withpolicy guidelines Facilitate employee rewards and recognition programs by taking the leadership role anddemonstratingbest practices Participate in Part-Time Flex Force annual performance feedback process Facilitate attendance disciplinary process Operations (20%) Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results Support Food Hall and Bakery locations as needed Support part-time labor planning for business needs Support future Hershey's Kitchens and Food Service development and execution Bakery and food merchandising (10%) Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner Monitor inventory levels and coordinate communication of need with bakery and kitchen production Leader Duties (10%) Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals whilemaintainingand elevating The Hershey Company brand reputation Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensureappropriate coveragewithin budget Responsible for crowd control and queuing at food and bakery locations Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities: Mustmaintaina neat appearance and meet uniform standards Must be able to walk and stand for 8 hours Must be able to sit for 2 hours Must be able to push, pull, carry, and lift 25-50 pounds Requires repetitive motion of the hands, wrists, and forearms. Requires bending, stooping, lifting, and twisting. May require initial morning set up of stanchions and movement of fixtures Must have basic math skills to add and subtract inventory Must be able tooperatea cash register Must have basic Microsoft Office computer skills Must have leadership skills in teamwork, employee motivation, coaching, and time management Must have supervisory skills Excellent verbal and written communication and customer service skills Ability to interact with all levels of people and be able to effectively collaborate Attention to detail Ability to prioritize Ability to meet tight deadlines and have good follow-through Ability to work under pressure and have problem-solving skills Ability to remain calm and handle crisis situations with urgency Minimum Education and Experience Requirements: Education: High school diploma or GED equivalent isrequired Experience: 2 years of supervisory experience in customer service and operations management preferably in retail, restaurants,hospitalityor equivalent isrequired Bar service experience is strongly preferred but notrequired Scheduling experience is preferred but notrequired This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments. The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request. Nearest Major Market: Harrisburg