MCS Client Services Supervisor

Manufacturing Client Services Supervisor

Are you an experienced customer service leader who thrives on coaching teams, improving processes, and ensuring customers receive exceptional support in a fast-paced print and manufacturing environment? If you're passionate about leading people, solving complex service issues, and partnering closely with production, scheduling, materials, and internal business teams, this could be the opportunity you've been looking for.

At Thomson Reuters, ourManufacturing Client Services Supervisorplays a key leadership role in ensuring customers receive accurate, timely, and high-quality support throughout the print production process. You'll supervise a team of Client Service Representatives and/or related support employees, providing day-to-day direction, performance feedback, and ongoing communication to help the team meet customer service, production support, quality, and operational goals for Core Publishing Solutions.

Supervise a team of employees in a customer service, print operations support, or related work team, usually on one shift. This may include client service, order coordination, production support, materials management coordination, and cross-functional communication activities. The Client Service Supervisor is responsible for leading the team to deliver a seamless customer experience while supporting production timelines, quality expectations, and continuous improvement initiatives.

We are hiring an experiencedManufacturing Client Services Supervisorfor our printing plant team inEagan, Minnesota. As a Client Service Supervisor, you will be responsible for leading a team that supports customers, coordinates print order information, manages inquiries, tracks job status, and partners with production teams to meet customer, quality, and schedule expectations.

Hours of Work - Eagan, Minnesota

1st shift - 6:00 am - 3:00 pm

About the Role

• Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals.
• Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution.
• Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed.
• Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders.
• Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through.
• Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness.
• Identifying waste, service

About You

You are a motivated leader with a passion for building strong teams and driving operational excellence. You thrive in a fastpaced production environment and bring a continuousimprovement mindset to everything you do. You're able to communicate clearly, solve complex problems, and lead by example in both performance and safety.

Qualifications

• Bachelor's degree, or equivalent combination of education and 3-5 years of related manufacturing experience including supervisory responsibilities.
• Proven supervisory skills.
• Strong written and verbal communication skills.
• Demonstrated project management capabilities.
• Proficiency with Microsoft Office; experience with ERP systems and SAP preferred.
• Experience with lean manufacturing techniques or fulfillment operations preferred.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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