Director of Outpatient Services

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Summary of Position

The Director of Outpatient Services supervises a regional team of Managers, Supervisors, and Clinical Providers, managing team member performance and adherence to job duties and responsibilities. The role ensures consistent, high-quality and efficient service delivery in outpatient clinical settings and across access points throughout the organization.

Essential Duties and Responsibilities

• Supervises and leads a team of Managers and Supervisors to accomplish department and individual goals

• Oversees hiring, performance improvement, and evaluation of direct reports

• Participates in preparation and monitoring of budgets for areas of responsibility

• Contributes to, monitors, and manages progress associates with department's strategic goals for operation

• Responsible for meeting department-specific productivity expectations for the minimum number of hours spent providing direct client care

• Ensures that all client documentation is accurate, aligned with best practices and adheres to organization policy

• Participates in, or, coordinates supports in order to provide rapid aid in cases of client crisis

• Maintains general knowledge of community resources and maintains relationships with external partners

• Cooperates with utilization review procedures and ensures outpatient programs are following established procedures, policies and regulations

• Is responsive and cooperative with needs and requests such as: data collection, program evaluation, etc.

• Performs other work assignments or special functions as assigned by department leadership team

• Collaborates with other departments to ensure successful and timely client transitions throughout various Outpatient/Inpatient programs

• Ensures compliance with HIPAA, confidentiality standards, and data security requirements

Supervisory Responsibilities

• Provides strategic leadership and guidance to Managers and Supervisors within outpatient and access services

• Champions change and effectively communicates and manages implementation of changes within the department

• Handles difficult team member situations directly, using appropriate discretion and Human Resources advice to show respect for the individual

• Reinforces team approach throughout functions; support and solicit input from team members at all levels within the organization

Knowledge, Skills and Abilities

• Strong communication and leadership skills

• Ability to lead multi-site teams and operational change

• Understanding of Outpatient services

• Strong knowledge of accreditation and regulatory bodies as applicable

• Understanding of funding, grants and budgets

• Knowledge of Florida Medicaid, Managing Entity expectations, county and state funded behavioral health systems

MINIMUM REQUIREMENTS:

Education Level

Master's degree in a behavioral health field

Years of Experience

Three+ years of leadership experience in behavioral health

Experience in outpatient and crisis services preferred

Certification/Licensure

Active Licensed Mental Health Counselor (LMHC) clinical license required.

PHYSICAL REQUIREMENTS:

• Ability to travel between sites

• Ability to work in fast-paced behavioral health environment

• Full time, exempt position

• Hours of work are Monday through Friday with occasional evening or weekend hours required

• Frequent local travel

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.