New

Technical Support Representative

TEKsystems
$20.65 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Irvine
Jun 23, 2026
We're seeking a customer-focused Technical Support Specialist who thrives in fast-paced environments and enjoys solving complex problems. This role is ideal for someone who combines strong communication skills with hands-on technical troubleshooting experience. Key Responsibilities * Provide technical support to sales teams, contractors, distributors, engineers, and architects to promote and support company products * Diagnose and troubleshoot water heater issues over the phone, identifying root causes and delivering clear solutions * Research and resolve installation and product usage issues for contractors and end users * Differentiate between technical and business issues and resolve or escalate as needed * Accurately document warranty information and detailed case notes for each interaction * Follow up promptly to ensure customer issues are resolved * Support team members with high-priority technical inquiries * Respond to email inquiries related to product information and troubleshooting * Assist with multilingual support or Spanish call queues as needed * Participate in additional projects or assignments as directed Required Qualifications * 1+ year of customer service or phone support experience * 2+ years of technical troubleshooting experience (HVAC or related preferred) * High school diploma or equivalent * Strong verbal and written communication skills across diverse audiences * Ability to multitask and stay focused in high-pressure situations * Proactive, self-motivated, and team-oriented mindset * Proficiency with Microsoft Office, especially Outlook * Flexibility to work weekends, holidays, and overtime as needed Preferred Qualifications * Hands-on HVAC field experience or related certification/training * Call center experience * Passion for troubleshooting and problem-solving What Sets You Apart * Strong customer-first mindset * Clear, confident communicator * Resourceful problem solver who enjoys technical challenges * Positive attitude and ability to work collaboratively Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Irvine, CA. Pay and BenefitsThe pay range for this position is $20.65 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Irvine,CA. Application DeadlineThis position is anticipated to close on Jun 30, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.