Sales Operations & Enablement Manager

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Senior Manager of Workforce Planning & Analysis (WFP&A), you will lead the strategic vision for V2B workforce operations, ensuring our organization is agile, efficient, and positioned to deliver superior customer service. You will be the primary advocate for workforce performance, driving a culture of continuous improvement and operational excellence. You will lead high-impact projects, manage complex planning models, and act as a strategic partner to leadership, balancing business goals with employee experience.

Key Responsibilities:

• Strategic Workforce Leadership: Lead the development and execution of enterprise-level forecasting, capacity planning, and staffing models. Own the strategic roadmap for workforce performance, ensuring alignment with organizational revenue goals and service level objectives.

• Operational Excellence & Process Optimization: Oversee the integrity of workforce operations, including Timesheet, MyA event, and attendance audits. Drive continuous improvement by streamlining processes, automating reporting, and redesigning tools to eliminate waste and increase availability.

• Project & Change Management: Lead and facilitate cross-functional operations projects from ideation to implementation. Partner with Sales Ops, HR, Routing, and Vendor teams to ensure understanding of planning methodologies, compliance, and strategic alignment.

• Executive Communication & Partnership: Act as a thought partner to senior leadership, creating and delivering executive-level presentations that leverage data insights to quantify business impact, secure resource investments, and resolve operational challenges.

• Vendor & Tool Management: Provide strategic oversight for vendor partners, ensuring performance standards and alignment with V2B goals. Oversee the administration and optimization of critical planning tools (e.g., Verint) to maximize operational efficiency.

• Employee Experience & Development: Foster a culture of shared success, mentorship, and engagement. Guide and develop team members, ensuring a high-performing, informed, and motivated workforce.

What we're looking for...

You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. People trust you - you build relationships and credibility quickly. You're a great teammate but can also work independently. And you enjoy multitasking and managing your time effectively to get everything done.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in sales, sales operations, business development or marketing.

• Experience in Telecommunications.

Even better if you have one or more of the following:

• A Master's degree

• Strong knowledge of scheduling tools such as Verint/IEX, myAttendance, and Disability Dashboard.

• Presented new and complex wireless technologies to C-Level executives.

• Led cross-functional teams and aligned groups to a common goal.

• Experience in Enterprise Sales, B2B Sales or Sales Operations.

• Ability to develop and implement innovative strategies that result in the successful achievement of critical business goals and objectives.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.