Senior Vice President, Production Services Infrastructure Support

We're seeking a future team member for the role Senior Vice President, Production Services Infrastructure Support to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in Lake Mary.

In this role, you'll make an impact in the following ways:

• Support and manage the bank network infrastructure components, including Campus and Transport, Wireless LAN, Data Center, Cloud Network, Extranet/Internet, Remote Access, Firewall, and NAC security. Address faults and failures as they arise, leading root cause analysis and implementing effective solutions.
• Lead advanced troubleshooting and root cause analysis for network incidents, ensuring rapid resolution and minimal service disruption. Guide the team in quickly diagnosing, resolving, and documenting complex connectivity problems. Lead the team by ensuring efficient incident routing, balanced workload distribution, and consistent operational performance.
• Provide end-to-end infrastructure support and compliance assurance across enterprise environments, aligned with ITIL practices and regulatory standards. Partner with platform, security, risk, and audit teams to operate, and continuously improve controls that protect applications, remediate vulnerabilities, and maintain audit evidence.
• Perform network implementation, configure and manage enterprise network infrastructure, including routers, switches, and firewalls, to ensure performance, stability, and security.
• Lead vulnerability management activities: discovery, triage, prioritization, remediation, validation within SLAs, and management of exceptions and compensating controls.
• Maintain resiliency and business continuity plans to strengthen network availability and minimize potential downtime.
• Utilize network monitoring and analytics platforms (e.g., SolarWinds, Splunk, Forward Networks) to proactively monitor network health and prevent issues.
• Apply proactive analytics and risk assessment to planned changes to minimize operational impact.
• Conduct peer reviews and maintain standards, configurations, runbooks, and documentation for network implementations.
• Research, evaluate, and recommend network solutions aligned with corporate standards and evolving business requirements.
• Provide leadership and subject matter expertise to customers, partners, and stakeholders in support of network objectives.

To be successful in this role, we're seeking the following:

• Strong experience in enterprise network routing and switching across multiple platforms.

• Extensive hands-on expertise with Campus and Transport, Data Center, Cloud Network, Extranet/Internet related routing and switching technologies in large scale environments.

• Proven experience designing, implementing, and operating campus and Data Center network infrastructures globally.

• Strong foundation in ITIL processes, application management, formal change management, network governance controls and risk analysis.

• Demonstrated ability to lead discussions and manage technical stakeholders with an ownership mindset.

• Experience with observability and logging, including SIEM/log analytics, performance monitoring, configuration baselines, and drift detection.

• Working knowledge of network automation concepts, including scripting (e.g., Python) and configuration management tools (e.g., Ansible) to standardize and enforce controls.

• Strong background in wireless network design and implementation, including Aruba or similar WLC and access point solutions.

• Experience working with service providers and carriers, including troubleshooting and escalation to resolve network connectivity and performance issues.

• Proficiency with network monitoring and management tools such as SolarWinds to proactively monitor, diagnose, and maintain network health.

• Exceptional problem solving and troubleshooting skills, with the ability to identify and resolve complex network issues.

• Strong leadership and collaboration skills, with the ability to work effectively across infrastructure, security, and application teams.

• Bachelors Degree in Computer Science or 7-10 years relevant experience.

• Cisco Certified Internetwork Expert (CCIE) certification preferred, or equivalent demonstrated experience.