New

Senior Personal Banker II

Valley National Bank
$23.75 - $39.62 / hr
United States, Florida, Jacksonville
10739 Deerwood Park Boulevard (Show on map)
Jun 23, 2026
Responsibilities include but are not limited to: Grow existing customer relationships and acquire new ones through consistent sales execution, effective lead management, and proactive cross selling of banking products and services. Deliver exceptional customer service aligned with the bank's mission statement by engaging clients with professionalism, friendliness, and deep product expertise. Demonstrate comprehensive knowledge of all bank products and services; educate customers, handle complex transactions, manage intricate account relationships, and train colleagues on complex processes as needed. Performs other duties on behalf of or in absence of management. Build trust with customers by presenting a confident and professional demeanor; assess financial needs and recommend tailored banking solutions to meet short and long term goals. Conduct in-person customer consultations to identify opportunities and maximize sales; open new accounts including checking, savings, CDs, and IRAs; discuss and offer loan products; and promote digital banking solutions including online and mobile banking. Achieve customer service quality standards while participating in and overseeing the sales referral process; assist management in coaching branch staff to improve sales effectiveness and customer experience. Perform all customer transactions efficiently using teller and platform technology; maintain and balance a cash drawer; and operate cash machines such as teller scanners, cash recyclers, cash dispensers, and coin machines. Serve as Vault Teller by managing branch cash levels, ordering and shipping currency/coin, and distributing cash to tellers within established limits; act as sole supervisor in the absence of the Branch Banking Leader when required. Support community engagement and CRA initiatives by participating in local events and community programs such as Habitat for Humanity. Report significant matters, issues, or unusual customer activity to management; maintain a strong understanding of regulatory and compliance requirements. Adhere to the bank's Code of Conduct and all internal policies and procedures, ensuring operational and compliance standards are consistently met.