Manager, IT Applications - Business Applications

Hourly Pay Range:

Position Highlights:

• Position: Manager, IT Applications - Business Applications
• Location: Skokie, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position
• Local travel to other corporate locations as needed

Job Summary:

As Manager of Applications at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization, and implementation services of solutions specific to areas of responsibility. In this role, you will be responsible for the full life cycle management, from strategic planning, development, and maintenance to the launch of solutions and platforms. You will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system. Additionally, you will be responsible for promoting the consistent use of available tools, techniques, workflows, and platforms.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

The Manager IT Applications may be assigned responsibility for the strategic leadership, governance, implementation, optimization, and operational support of the organization's ServiceNow and Salesforce platforms.

What you will do:

• Manages end-to-end activities for the assigned solutions portfolio and developing and leading teams for high-performance outcomes.
• Provides support and guidance for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
• Establishes relationships with domain leaders to understand strategic business needs and user needs; identifies business requirements to guide specifications for ease of business operations.
• Lead or participate in governance committees to collaborate with key stakeholders about priority and workload.
• Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement.
• Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
• Contributes to activities such as: Capital and Operating budgets, policy and procedure development and adherence, talent management and acquisition, governance activities, and other duties as assigned.
• Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, as appropriate.
• Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, and efficient and achieve measurable outcomes.
• Manage service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
• Participates in contract negotiation.
• Enforce data governance and security policies and procedures to maintain data quality, consistency, and confidentiality.
• Develop and maintain the strategic roadmap for ServiceNow and Salesforce platforms, ensuring alignment with organizational goals and technology strategies.
• Lead platform governance activities including demand management, prioritization, release management, standards, and lifecycle planning.
• Oversee the design, configuration, development, testing, deployment, and ongoing support of ServiceNow and Salesforce solutions.
• Partner with business, operational, and technology stakeholders to identify opportunities for workflow automation, process improvement, digital transformation, and enhanced user experiences.
• Manage platform administration, development, support, and vendor resources responsible for ServiceNow and Salesforce delivery.
• Ensure platform compliance with organizational security, privacy, audit, and regulatory requirements.
• Collaborate with enterprise architecture, cybersecurity, infrastructure, data, and application teams to support platform integrations and enterprise standards.
• Establish and monitor key performance indicators, service level agreements, platform adoption metrics, and user satisfaction measures.
• Evaluate emerging platform capabilities, artificial intelligence solutions, workflow automation opportunities, and industry best practices to drive continuous improvement and innovation.
• Manage vendor relationships, licensing, contracts, and platform investments to maximize organizational value and return on investment.
• Support the implementation and optimization of ServiceNow capabilities including, but not limited to, IT Service Management (ITSM), IT Operations Management (ITOM), Employee Experience, Human Resources Service Delivery (HRSD), Customer Service Management (CSM), Asset Management, and workflow automation.
• Support the implementation and optimization of Salesforce capabilities including, but not limited to, Sales Cloud, Service Cloud, Experience Cloud, CRM processes, customer engagement, and related platform integrations.

What you will need:

• Education: Bachelor's degree or equivalent work experience.
• Experience:
• Three (3) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
• Two (2) or more years of leadership experience as defined as essential to the role.
• Unique or Preferred Skills:
• Strong verbal, written and presentation communication skills essential.
• Solid understanding of information processing fundamentals and best practices.
• Ability to manage multiple complex projects with efficiency.
• Strong domain knowledge and interpersonal skills.
• Ability to plan, lead and implement initiatives.
• Personal and ethical accountability.
• Demonstrated analytical and critical thinking for problem solving / issue resolution.
• A lean towards curiosity, out of the box thinking and innovative.
• Focus on people and active engagement in recruitment and retention.
• Experience leading ServiceNow and Salesforce platforms in a large enterprise or healthcare environment.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or related certifications.
• Salesforce Administrator, Advanced Administrator, Platform App Builder, or related certifications.
• Experience with enterprise integrations, APIs, workflow automation, data governance, and platform modernization initiatives.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.