Communications Agent Level 1

Job Description Summary:

• Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.

Essential Functions:

• Provides expertise and excellent service to both internal and external customers.
• Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
• Update internal computer databases to maintain accuracy and process inquiries from internal customers.
• Effectively communicate to local police, fire, and EMS personnel.
• Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response
• Perform other duties as assigned.

Number of Openings:

• Five (5) Positions

Domicile / Work Location:

• These positions will be located in Memphis, Tennessee.

Relocation:

• Relocation assistance is not available for these roles.

Minimum Education:

• High School Diploma/GED.

Minimum Experience

• One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.

Knowledge, Skills and Abilities:

• Demonstrated organizational and planning skills.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office products.
• Ability to work multiple and varying shifts based on business needs.
• Excellent human relations, organizational, and communications skills.
• Must complete required training program.

Preferred Qualifications:

Pay Transparency:

Pay: $21.14/hr - $29.59/hr

Additional Details:

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)