Sr. Consultant, Client Success

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Sr. Consultant Specialist Client Success Manager is a clientfacing individual contributor role, serving as a subjectmatter expert in client operations, execution, and performance optimization for Sponsor Bank clients.

This role is responsible for enabling new client capabilities, driving product adoption, and optimizing client performance across a complex payments and sponsorship ecosystem. The individual brings strong technical and operational expertise to support clients facing multifaceted challenges, working closely across Visa teams to ensure efficient delivery and measurable outcomes.

The ideal candidate has a deep understanding of Visa products, operational best practices, and Sponsor Bank dynamics, and thrives in a highly collaborative, crossfunctional environment.

This role offers the opportunity to support Visa's Client Success evolution by partnering closely with Sponsor Bank clients to drive value realization, operational readiness, and sustained performance. Working in close coordination with Account Teams across Client Services, Sales, Product, and other Visa functions, the Sr. Consultant proactively drives Client Success outcomes aligned to Visa's strategic priorities.

The role also contributes to defining and deploying support and implementation strategies, including the use of scalable tools and capabilities, to improve client experience and operational efficiency.

This role is based in North America (Atlanta, Ashburn, Austin, or Miami) and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

• Lead and coordinate the implementation of Visa products by partnering with client and internal Visa teams to accelerate readiness, timetovalue, and adoption

• Understand client operational goals, success metrics, and product landscapes to drive informed execution and optimization

• Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans

• Drive initiatives that increase adoption of card programs, valueadded services, and Visa selfservice tools

• Monitor client health and performance to proactively identify risks, optimization opportunities, and growth signals

• Provide subjectmatter expertise and operational guidance to clients, leveraging understanding of market dynamics and client needs

• Support structured operational reviews with clients and internal stakeholders, including progress against agreed metrics

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
* 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
* 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
* Prior experience as a Client Success Manager or equivalent role within the payments ecosystem
* Strong understanding of payment processing, transaction flows, and card schemes; experience with VisaNet and/or DPS processing is a plus
* Proven ability to translate complex technical concepts into clear, businessfocused language for clients
* Demonstrated experience managing complex client relationships and driving outcomes across crossfunctional teams
* Strong analytical, problemsolving, and strategic thinking skills
* Ability to prioritize effectively and manage multiple initiatives in a fastpaced environment
* Experience influencing stakeholders at multiple levels, including senior and executive audiences
* Solid understanding of payment industry trends, competitive dynamics, and regulatory considerations
* Selfstarter with the ability to operate independently while collaborating effectively within a North Americabased team

Core Skills & Capabilities:
* Ability to build trusted, credibilitybased client relationships
* Strong execution and successplanning skills, with a focus on measurable outcomes
* Clear, effective communication with clients and internal partners
* Proactive, forwardlooking mindset with strong problemsolving skills
* Solid technical aptitude and continuous learning mindset within the payments ecosystem

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer