Customer Success Manager

Gain a well-rounded understanding of our customer facing applications with a primary focus on our
lease and asset management platform
• Manage the onboarding of new customers: Executing an onboarding program through both directly
  leading certain activities, such as initial orientation and discovering business objectives, and
  coordinating other key resources such as a software engineer to deliver deep integration advice or
  troubleshoot implementation issues
• Serving as the customer's primary point of contact for our customer facing applications and assuming
  responsibility for overall customer account health through the entire lifecycle, driving customers to
  achieve their objectives.
• Prepare and deliver content to educate customers in both business value and technical functionality
• Create valuable, distributable content for the education, onboarding and maturing of our customers in
  multiple formats including print, webinars and video
• Monitor customer health trends and execute activities based on risks and opportunities. This could
  include running a training session on a particular feature, or partnering with a Technical Product
  Innovations Team member to deliver a deep technical discussion
• Build a regular cadence with enterprise customers to review progress of onboarding, achievement of
  goals, provide valuable input and advice and act as the customer advocate - relaying feedback and
  escalating issues within internal teams at Insight Investments
• Drive customer metrics, customer reference-ability and advocacy
• Track all customer issues to timely resolution escalating as needed to product and engineering teams
• Enjoy working with customers and helping them solve problems
• Take the initiative to grow the role and grow in the role
• Work with the team in program development and improvement
• Travel will be required to customer sites

• Previous experience in SaaS customer success management, account management or technical
  account management roles dealing with technical/software dev related solutions
• General knowledge across cloud, web and mobile software architecture
• Enjoy working with customers and helping them solve problems
• 3-5 years' experience in the Equipment Finance and/or Leasing space is a plus
• Previous experience with LeaseWave or LeasePlus lease accounting systems a plus
• Excellent listening skills, presentation skills and engaging personality
• Ability to forge and maintain relationships with key customer stakeholders and internal Insight Investments stakeholders
• Proven success across project management, process improvement, crisis management, service
  excellence
• Diligent and organized, willing to get hands on in a fast-paced growing companny
• Bachelor's degree or equivalent work experience is required

• Must be highly motivated individual with high level of initiative and an attitude of willingness
• Must be team player willing to assist others at all levels of the organization
• Strong verbal and written communication skills; and excellent interpersonal skills with the ability to
  provide superior customer service and maintain cooperative working relationships
• Strong organizational and time management skills with the ability to multi-task and work autonomously
  or with a team
• Strong attention to detail
• Ability to communicate effectively on a one-on-one basis or in group setting
• Ability to exercise strict confidentiality

Insight Capital Solutions, LLC is an Equal Employment Opportunity/Affirmative Action employer
and all qualified applicants will receive consideration for employment without regard to race,
color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status
as a Veteran or other protected classification.