Patient Service Representative

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Patient Service Representative

Location(s): Brisbane, CA
(Hybrid: 1-2 times per month)

Job Summary:
The Patient Service Representative supports Ambulatory Clinical Home Teams within a high-volume call center environment. This role is responsible for handling patient calls, providing administrative support, and delivering excellent customer service while maintaining accuracy and professionalism.

Key Responsibilities:

• Handle approximately 50+ inbound calls per day.
• Support ambulatory clinical care teams through call center operations.
• Schedule appointments and assist patients with inquiries.
• Perform administrative and data entry tasks.
• Maintain accurate patient information and documentation.
• Utilize computer systems and electronic health record platforms, including APeX when applicable.
• Provide professional customer service and communication support.

Required Qualifications:

• High School diploma or equivalent with 4 years of related experience; OR
• College degree with 6 months of related experience; OR
• Equivalent combination of education and experience.

Preferred Qualifications:

• APeX/Epic experience preferred.
• Previous call center, healthcare customer service, patient access, or administrative experience preferred.
• Strong communication and computer skills.
• Ability to manage a high call volume efficiently and professionally.

Work Arrangement:

• Hybrid role with onsite attendance required 1-2 times per month, including onsite onboarding.

Shift Schedule:

• Either 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM (to be determined).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.