Enrollment Services Specialist II
 Pellissippi State Community College | |
paid holidays, sick time, 401(k), 403(b), employee discount
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 United States, Tennessee, Knoxville | |
| 10915 Hardin Valley Road (Show on map) | |
 May 09, 2026 | |
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Title: Enrollment Services Specialist II Number of Positions: 1 Department: Start Strong Center Classification: 2M: Hybrid (4-5 days a week on campus with ability to work remotely when needed) Pay Rate: $$37,720 - $46,170/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application. Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references. Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference. Personal references (friends, clergy, customers, relatives) are not considered acceptable references. A professional reference such as a previous or current co-worker may be used as one of the references. Position Summary: The purpose of this position is to support students, parents, families, and other campus community members in admissions including dual enrollment, registration, financial aid, and advising for non degree seeking students. Key admissions responsibilities include, but are not limited to handling applications, advising on holds, scheduling testing and advising appointments, navigating MyPellissippi, and processing EVEA documents. Financial Aid duties encompass but are not limited to assisting with FAFSA and state aid applications, reviewing requirements (verification), uploading documents, and advising of financial aid statuses. For current students, this role advises on contacting professors/administrators, policies, it provides information on school and community events. This position aims to deliver exceptional, seamless assistance that supports student success and institutional goals of recruitment, retention and graduation. Essential Functions: 55% Serves as the initial customer service contact for Student Services.
5% Function as a critical link or liaison between customers and PSCC by making referrals to student affairs, academic divisions, counselors, instructional staff and other PSCC staff members when needed. 15% Responsible to serve as lead for maintaining and updating informational resources and ensuring accuracy across various platforms, including but, not limited to, managing frequently changing financial aid information and supporting recruitment and outreach efforts. Based on the needs of the department, act as lead for assisting with presentations and tours and leading/supporting training programs for staff and student workers. Provide general oversight of the 8-10 student employees in the Start Strong Center by creating and delivering training, developing skills for the position and managing daily task assignement. Handle related communications and inquiries for student employees. Process all student host consortium agreements each semester and respond to any questions related to consortium agreements. Serve as one of the lead Start Strong point of contacts for new strategic initiatives as they are implemented and directly relate to the work of our department. 10% Participate in on-going training/professional development in the following areas; admissions, registration, financial aid, cashiering and advising. 10% Utilize applicable software programs/websites such as but not limited to: myPellissippi, Banner (INB and SSB), Argos, BDMS, Recruit, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, Qless, EAB Navigate, Degree Works, Webex, Gravyty Chatbot, etc...and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including, but not limited to: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements. 5% Other duties as assigned to support the Start Strong Center and the College's strategic priorities and mission. Job Requirements:
Part-time work experience is calculated at 50% credit of full-time work experience. The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College. Skills/Abilities: Demonstrated ability to multi-task and maintain accuracy; see and appropriately act on the wholistic picture of a student's situation; exercise strong emotional intelligence; anticipate needs that are not specifically asked for or sought by a student; able to engage in the college's mission, vision, and values. . Physical Demands: This position requires that an employee be able to stand and sit for lengths of 30 minutes or more. Employees must be able to stand up and sit down frequently as they are working with students. Employees should be able to bend, turn and lift up to 15 pounds. During peak times, June, July and August employees may be on their feet for the duration of their shift (7.5 hours) without much time to sit between students. Hazards: Employees could develop wrist or hand issues from typing and using a computer. Employees could develop some lower back, neck and shoulder pain from constantly standing and sitting. Additionally, employees are standing on concrete a large part of their day so may develop foot, knee or back pain and swelling. Employees are working with large amounts of different people every day so may be at a higher risk of getting the common cold, flu or viruses. Full-time Employment Benefits:
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354. If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu. If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. #mrp | |