Service & Installation Admin Manager

The future is now, Willdan is "Envisioning the Future" of clean energy and infrastructure as well as Sustainability through our work with cities, buildings, and transportation. Willdan is a national leader in energy, engineering, and software consulting services. Since 1964, we have provided all aspects of municipal and infrastructure engineering, including building and safety, public works, public financing, planning, and construction management services. We help engineers, facility owners, municipalities, and utilities meet their long-term goals and transition communities to clean energy and a sustainable future. Using this collective expertise, we have delivered over 100,000 projects to public agencies, small businesses, healthcare, hospitality, and educational facilities. We provide program administration and assistance to improve grid resiliency to over 50 investor-owned utilities

Why Willdan?

• Competitive Salary
• Comprehensive Medical, Dental, and Vision Insurance
• 401K + employer match
• Employee Stock Purchase Program
• Employee Discount Program
• Generous Employee Referral Program
• Opportunities for Career Growth and Development

The Service & Installation Admin Manager will work collaboratively with the Energy Service Representatives (ESRs), Field Coordinators and the Project Support Specialists. This role will be responsible for performing a wide range of transactional, administrative, and office support duties. The Service & Installation Admin manager will monitor the daily work of the Project Support Specialists and be responsible for KPI compliance of the program's project tracker. The successful candidate is professional, self-motivated, customer driven and passionate about the energy efficiency industry.

Essential Duties and Responsibilities

• Supports Sales Manager, Senior Ops Manager, ESR and Field Coordinators.
• Oversee and monitor Project Support Specialists daily activities and provide back-up support when needed, to include: verifying customer eligibility, monitoring scheduling of customer appointments, engaging with customer requests, creation of projects and issuing all docs to sub-contractors/vendors, monitoring contractor project status, monitoring vender material updates, and creating change orders.
• Review project budgets to ensure they are within program limits.
• Finalizes and submits budget project packages to the client.
• Transmit documents to the field staff for signatures.
• Communicates material and project delays to subcontractors.
• Finalizing projects in system of record upon completion of project.
• Monitoring and responding to incoming customer inquiries for participation, installation updates, and warranty needs via dedicated customer email address and phone line.
• Reconciling contractor invoices, following up on Return Material Authorizations (RMA) to ensure credit.
• Regular scheduled evaluation of team deliverables via weekly independent reviews.
• KPI compliance on program's project tracker report.
• Reviewing and distributing any escalated customer requests to Senior Managers to seek resolution.
• Monitor contractor installations and track to program's revenue goal.
• Creating and updating program Standard Operating Procedures (SOPs).
• Produce accurate weekly summary reports based on assigned program activities.
• Achieve and maintain the highest level of customer satisfaction ratings on post project survey.

Job Requirements / Qualifications

• High School Diploma required.
• Associates degree or better preferred.
• Multilingual not required but preferred.
• Knowledge of lighting, refrigeration, plumbing and energy conservation measures preferred.
• Must be highly organized, detail oriented, and results driven.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
• Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customer service in a highly dynamic growth environment.
• Ability to work effectively in a fast paced, evolving, entrepreneurial work environment.
• Proficient in Microsoft Office suite.
• Ability to travel up to 10% of the time. Travel may include various means of transportation including automobile, public transportation, rail, and airplane.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement: Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Energy Company participates in E-Verify.