Account Representative / Pharmacy Technician

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00024125-2656143

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Primary role as account representative in the home pharmacy billing department. Secondary role as back-up pharmacy technician.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Review government peds and adult supply claims particularly- Straight Medi-Cal, Managed Care. Handles reconciliation. Process proper adjustments. If applicable, sends rebills.

* Performs second audit of supply claims prior to sending to payers this includes attaching manufacturer's invoice with the claim.

* Custodian of manufacturer's invoices. Responsibility includes: Prepares and adds information on the manufacturers invoices to comply with the payer's requirement. Saves prepared invoices in the billing team's shared folder. Pulls and saves copy of any missing manufacturer's invoices either from our accounts payable system (PeopleSoft) or from manufacturer's website, i.e. Owens & Minor.

* Document control analyst. Responsibility includes: organizing, copying and filing of initial supply claims for all payers. Coordinates the sending of claims and other billing and payment documents that need to be archived.

* Performs maintenance of Home Pharmacy refrigerators and incubators duties include- monthly cleaning, change batteries annually or as needed

* Back-up support for Home Pharmacy IV room, duties include: Expired medication checks, cleaning assigned pharmacy area, Filling prescriptions under pharmacist supervision, Compounding sterile products and hazardous drugs.

* Backup support for DME personnel, duties include: Equipment maintenance: Tracking, cleaning, routine testing, sending pumps for biomed testing and repair, cleans and organizes DME clean room and dirty room. Contact patients and coordinate with delivery staff for pump retrieval

* Assist senior acct representatives with confirming delivery tickets.

* Assist cash poster with posting Medi-Cal payments.

* Back-up support for the intake team: phone triage, completing refill orders with active authorization.

* Assist with patient satisfaction survey database.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent

Experience: Six (6) months pharmacy technician experience including One (1) year medical/pharmacy billing experience

License/Certification:

• Pharmacy Technician by California Board of Pharmacy
• or
• Intern Pharmacist by California Board of Pharmacy

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to establish and maintain effective working relationships.

* Ability to make accurate arithmetic computations.

* Ability to make simple arithmetic calculations and keep simple account records.

* Ability to solve problems and identify solutions.

* Ability to speak and write effectively at a level appropriate for the job.

* Ability to work effectively with individuals at all levels of the organization.

* Knowledge of Medicare/Medi-Cal regulations and State and Federal laws.

* Knowledge of Windows-based office software, computers and operating systems.

* Ability to adapt to and deal with change and ambiguity.

* Ability to perform routine mathematical calculations; weighing, measuring and documentation with accuracy.

* Ability to plan, organize, prioritize, work independently and meet deadlines.

* Ability to work in a fast paced work environment.

* Ability to work with devices, information systems, automated and technical equipment utilized in pharmacy.

* Knowledge of computer systems and software used in functional area.

* Knowledge of influence of patient's age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition.

* Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.

* Knowledge of Medical terminology and abbreviations; pharmacology and pharmacological nomenclature; medical therapeutics, pharmacokinetics, and disease states

* Knowledge of methods and procedures involved in proper handling and storing of pharmaceutical supplies

* Knowledge of physiology, anatomy, pathology, chemistry and mathematics as they relate to pharmacy practice

* Knowledge of USP 797 Guidelines

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $38.91 to $43.63

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.