Learning Support & Development Specialist I

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

The Learning Support & Development Specialist I role offers the opportunity to provide specialized technical support for the university's teaching and learning technologies within the Worldwide Campus environment. The position plays a key role in ensuring seamless access to academic systems by supporting students, faculty, and staff through multiple service channels, including phone, email, web conferencing, and a centralized ticketing system.

In this role, you will collaborate with a diverse group of stakeholders-including instructional designers, instructional technologists, IT support teams, the Rothwell Center for Teaching and Learning Excellence, Scheduling, and external vendors-to identify, troubleshoot, and resolve issues related to the Learning Management System (LMS), third-party integrations, and other academic technologies that support online course delivery.

Key Responsibilities

• Provide Tier 2 application support and troubleshooting for LMS platforms, third-party textbook integrations, web conferencing tools, and academic software systems

• Assist users with technical issues involving browsers, operating systems, and hardware

• Support term start processes, including course quality assurance, template validation, and course publishing

• Configure and troubleshoot third-party integrations and academic technology tools

• Maintain tracking systems for course updates, instructor changes, and term start workflows

• Process and analyze reports using Canvas Data (Tableau) to identify issues in course templates and structures

• Utilize automation tools (e.g., Power Automate, Canvas API, RPA workflows) to process updates and changes at scale

• Develop and maintain HTML/ documentation and knowledgebase articles

• Test and evaluate new and emerging educational technologies

• Support continuous improvement by identifying system issues and recommending solutions

• Perform other duties and projects as assigned by the Director of Learning Support and Development

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Compensation

The (annual salary/hourly) range for this role is up to $45,000. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Required Education and Qualifications:

• Associate's degree or completion of a minimum 18-month post-secondary program

• Area of concentration: Computer Science, Information Technology, or a closely related field

Required Skills, Knowledge, and Abilities

• Strong interpersonal and customer service skills, with the ability to communicate effectively in person, via email, phone, and web conferencing

• Ability to work collaboratively in a team-oriented environment

• Strong attention to detail with a focus on quality assurance and accuracy

• Ability to work independently, use available resources, and apply sound problem-solving skills

• Advanced technical aptitude with web conferencing tools and a solid understanding of computer hardware, operating systems, and browser-to-application functionality

• Proficiency with Microsoft Office 365, including Teams and SharePoint

• Ability to quickly learn new technologies, adapt to changing environments, and maintain pace with evolving systems and tools

Preferred Qualifications

• At least one year of experience in eLearning support or IT support

• Experience supporting Learning Management Systems (LMS), particularly Canvas

• Experience with third-party academic integrations (e.g., Pearson, McGraw Hill, or similar platforms)

• Basic to intermediate knowledge of HTML and CSS

• Experience with Robot Process Automation (RPA) tools

• Working knowledge of Zoom or similar web conferencing platforms

• Strong technical troubleshooting experience in academic or enterprise learning environments

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR311439. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.