Pre-Services Coordinator

Illinois CancerCare is seeking a friendly, detail-oriented Pre-Services Coordinator (formerly called New Patient Intake Specialist) to join our Peoria clinic team. As a key member of our team, you will be responsible for managing the intake process from referral to registration, ensuring accuracy, compliance, and outstanding customer service.

Pay & Benefits

* Hiring Pay Range: $16.00-$22.00 per hour (Based on experience, education, and other factors)

* Medical, dental, and vision insurance (multiple plan options)

* Special wellness programs - Maven, HingeHealth, Livongo, Vitality, and Wondr

* 401(k) retirement plan with employer contributions

* Company-paid life, short-term, and long-term disability insurance

* Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

* Paid time off and holidays

* Employee Assistance Program (EAP)

* Discounts through our Perks Program

What You'll Do

* Receive and process referrals via phone or fax from referring providers, primary care offices, or ILCC hospital teams.

* Verify insurance coverage, demographics, and clinical information.

* Complete intake and forward referrals to New Patient Scheduling.

* Obtain benefit verifications and enter information into billing systems.

* Secure required payer authorizations for new and existing patients.

* Identify indigent patients or potential reimbursement concerns and communicate with Financial Counselors and Payer Relations.

* Preregister patients prior to appointments.

* Maintain and monitor Missing PCP reports.

* Assist with insurance changes and support Patient Registration during overflow.

* Crosstrain and provide coverage for New Patient Registration and CheckIn Reception as needed.

* Build and maintain positive working relationships across ILCC specialty clinics and referring providers.

What We're Looking For

* High school diploma or GED (required)

* Experience in a medical office setting preferred

* Familiarity with medical terminology and EMR systems

* Strong customer service and communication skills

* Ability to multitask and remain calm in a fast-paced environment

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public.