Scheduler

Join a Legacy of Care - Delivering over 50 years of Healing and Hope

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases.

Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient\'s journey. We are searching for dedicated professionals who share our passion in saving lives. Are you searching for better work-life balance? Join us in our mission to save lives.

Position Summary

This position is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answer incoming calls and directs calls to appropriate personnel as needed. Serves as a liaison between patients and medical staff. May be designated as the lead employee. May orient, train and assign the work of other employees as requested by supervisor. Supports and adheres to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilites:

• Answers all incoming calls; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules outpatient appointments, referrals, testing, hospital surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• Schedules return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes and in accordance with office guidelines; notifies appropriate clinic personnel.
• Notifies appropriate personnel when authorizations are needed for services scheduled.
• Handles new patient referrals, gathers necessary information, registers new patients in computer and schedules appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit as needed.
• Maintains primary office scheduling book containing all physician meetings, satellite schedule, vacations and on-call coverage.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments in accordance with office guidelines.
• Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other office functions as requested.
• Handles correspondence, memos, forms and emails as requested by supervisor.
• May provide guidance and daily work direction to other employees as requested by supervisor.
• Performs all other duties/responsibilities as necessary or assigned.

Minimum Qualifications:

• High School diploma or equivalent required. Some college preferred.
• High School Diploma or a General Education Degree.
• three (3) years of medical business office experience with insurance procedures and patient interaction.

Physical Demands: To perform this job successfully, an individual must be able to:

• Regularly: sit, grasp, reach, talk and hear
• Occasionally: stand, bend, stoop/crouch, lift up to 30 pounds, pull/push up to 30 pounds, and carry up to 30 pounds
• Vision: Clearly see up to 5 feet with or without corrective lenses

Work Environment: While performing the essential duties/responsibilities of this job, the employee will not be exposed to any workplace environmental conditions caused by extreme noise, heat, cold, workplace hazards, atmospheric dusts/fumes/vapors/mists, pathogens, or toxic chemicals.

Salary DOE - $22.33 - $33.30

Benefit Information https://careers.usoncology.com/benefits