New

Operations Analyst-I

TEKsystems
$49.18 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Francisco
Apr 25, 2026
Operations Analyst-I Hybrid Position Office location - 303 2nd Street, San Francisco, California, 94107, United States Description * Experience Qualifications - Required 1-3 years of experience in sales operations, growth operations, business operations, consulting, or a closely related field Hands-on experience conducting outbound outreach (email, phone, or both) in a professional context * Track record of independently analyzing a dataset or process and translating findings into a concrete recommendation * Experience communicating findings or results to a non-technical audience (written or verbal) * Preferred Prior experience in a marketplace, SaaS, or platform company with an SMB or restaurant/merchant customer base * Experience building or optimizing outreach or email sequences in a sales engagement tool * Experience in consulting, BizOps, or a startup environment where priorities shifted frequently * Exposure to qualitative research methods - e.g., user interviews, merchant calls, or win/loss analysis * Experience using AI tools to accelerate operational or analytical workflows * You'll talk to real merchants, dig into real data, and build real systems that help us scale faster. * The work is varied, fast-paced, and high-impact: one day you're analyzing conversion drop-off in our sales funnel, the next you're on the phone with a merchant understanding why they churned, the next you're building an automated outreach sequence. * Call and email merchants to understand their experience, surface pain points, and gather qualitative signal that doesn't show up in dashboards Sales call analysis * Listen to recorded sales calls, tag patterns, and synthesize trends that help the team sharpen positioning and address objections Outreach sequence building * Design and execute email sequences in our outreach tooling (we'll train you on the platform you bring the writing chops and experimentation mindset) Funnel analysis & opportunity identification * Look at our sales funnel end-to-end, find where deals stall or drop, and propose concrete actions to improve conversion at each stage Ad hoc analysis & operations . * You're comfortable in spreadsheets and can look at a funnel or dataset and quickly spot what matters. You don't need a BI tool to tell you something is off. * The work will shift week to week based on what the team needs most. You're energized by that, not frustrated by it. * Nice to Have Experience in sales ops, growth ops, BizOps, or consulting Familiarity with outreach/sales engagement tools (Chorus, Outreach, Salesloft, Apollo, etc.) Exposure to SMB or restaurant/merchant ecosystems * Basic data analysis experience Familiarity with with AI tools e.g Claude * Education Requirements A Bachelor's degree is required. * Skills Analytical & Technical Proficiency in spreadsheet tools (Excel or Google Sheets), including pivot tables, lookups, and basic formulas Ability to read and interpret sales funnel data, conversion metrics, and pipeline reports without needing heavy BI support * Comfortable structuring and organizing qualitative data (e.g., call notes, merchant feedback) into actionable summaries Familiarity with CRM systems (Salesforce, HubSpot, or equivalent) and understanding of how pipeline data is structured * Basic experience with SQL or data querying tools is a plus; not required Communication & Writing Strong written communication skills - you can write a cold outreach email that gets responses and a synthesis doc that gets read Comfortable speaking directly with merchants or customers on the phone without heavy scripting * Able to distill complex findings into a concise, executive-ready summary Clear, direct communicator with teammates; comfortable flagging blockers early Operations & Tools Experience with or ability to quickly learn outreach/sales engagement platforms (Outreach, Salesloft, Apollo, or similar) * Comfortable using call recording and analysis tools (Chorus, Gong, or equivalent) to extract patterns from sales conversations Familiarity with AI productivity tools (Claude, ChatGPT, or similar) to accelerate research, drafting, and analysis tasks Able to build and manage lightweight workflows, trackers, and documentation independently * Requirements To be considered for this role, candidates must meet the following baseline criteria: * 1-3 years of professional experience in an analytical, operational, or customer-facing role (internships and contract work count) Demonstrated ability to manage independent workstreams with minimal oversight * Availability for a hybrid schedule with regular presence in our San Francisco office Authorized to work in the United States (this is a contract role; no visa sponsorship available) * Reliable internet and phone access for merchant outreach and remote collaboration Willingness to work across time zones when needed to support merchant calls or team syncs Experience Level Entry Level Job Type & LocationThis is a Contract position based out of San Francisco, CA. Pay and BenefitsThe pay range for this position is $49.18 - $49.18/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in San Francisco,CA. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.