Customer Quality Engineer

As a Customer Quality Engineer (CQE), you will be responsible for ensuring customer quality requirements are met and lead the resolution of customer quality issues across the product lifecycle. You will be the primary quality liaison between customers and internal cross functional teams, driving root cause analysis, corrective actions, and continuous improvement initiatives. The CQE plays a critical role in maintaining customer satisfaction, compliance with quality standards, and sustained product and process performance.

Key Responsibilities

Customer Quality & Issue Management

• Lead resolution of customer quality issues, ensuring compliance with the QMS, effective use of ETQ, and ownership of final RCA response and closure.

• Manage customer claims, concerns, and complaints through timely containment, RCA, permanent action verification, response, and closure.

• Serve as the escalation point for highseverity customer issues, supporting rapid resolution and customer satisfaction.

• Ensure customerspecific requirements are understood, documented, and embedded in internal processes, representing the voice of the customer during MOC activities.

• Act as gatekeeper for the Customer Feedback (ETQ) process, with authority to review, prioritize, approve, and close requests; validate root cause effectiveness; authorize corrective actions; and ensure actions are implemented, verified, and sustained.

Root Cause Analysis & Corrective Action

• Lead structured problem solving using recognized or customerrequired methodologies (e.g., 8D, 5 Whys, Fishbone, Is/Is Not).

• Coordinate crossfunctional teams to investigate internal and external nonconformances.

• Ensure root causes are evidencebased and corrective and preventive actions address systemic failure modes with urgency and sustainability, including applicability to similar technologies or processes.

• Partner with regional quality leadership to share RCA learnings across PPG sites to mitigate risk of recurrence.

Customer Communication & Relationship Management

• Serve as the primary contact for customer quality issues, representing PPG professionally during customer meetings, reviews, and audits.

• Provide clear, timely communication on issue status, risks, investigations, escalations, and recovery plans to manage customer expectations.

• Build and maintain strong working relationships with customer plant leadership and engineering teams.

• Proactively identify quality risks and coordinate preventive actions aligned with the PPG plant quality management system.

Quality Systems, Standards & Audits

• Promote compliance with customerspecific requirements (CSRs), IATF standards, and PPG internal standards (APQP, FMEA, LPA).

• Lead customerspecific audits for customers in escalation status, in partnership with the QA Manager.

• Drive datadriven continuous improvement initiatives to reduce complaint rates and improve quality performance.

• Collaborate with Manufacturing, Process Engineering, Supply Chain, Sales, Planning, Technical Laboratories, and Customer Service to resolve issues and improve customer scorecard performance.

• Support packaging, handling, storage, logistics, and transportation quality initiatives as needed.

Key Performance Indicators (KPIs)

• Number and severity of customer complaints

• Repeat complaint rate

• Timeliness and effectiveness of root cause analysis and corrective actions

• Open and past due customer action items

• Customer satisfaction feedback and performance scorecards

Required Qualifications

• Bachelor's degree in Engineering, Quality, or a related technical discipline, or equivalent experience.

• 5+ years of experience in technical development, customer quality, manufacturing quality, or automotive engineering.

• Demonstrated knowledge of problem solving methodologies and quality tools.

• Ability to manage multiple priorities in a fast paced, customer focused environment.

• The person who will be successful in this role is comfortable driving cross-functional teams without direct authority while creating an atmosphere of collaboration, respect, and a continuous improvement.

• Strong judgment and decision making skills, with the ability to evaluate data, assess risk, and make sound, timely decisions in a customer facing environment.

Preferred Qualifications

Working Conditions & Travel

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A propos de nous :

PPG : NOUS PROTEGEONS ET EMBELLISSONS LE MONDE

Grace a son leadership en matiere d'innovation, de durabilite et de couleur, PPG aide les clients des marches industriels, du transport, des produits de consommation et de la construction, ainsi que des marches secondaires, a ameliorer davantage de surfaces de plus de facons que toute autre entreprise. Pour en savoir plus, visitez www.ppg.com et suivez @PPG sur X.

The PPG Way 2030

Nous placons le client au cur de nos actions

Proactifs. Audacieux. Fiables. Tout ce que nous faisons commence avec nos clients. Nous les ecoutons et agissons rapidement jusqu'a ce que nous ayons repondu a toutes leurs attentes. Le succes de nos clients

nous fait grandir.

Nous agissons avec sens et rapidite

Agiles. Rationnels. Autonomes. Nous prenons des risques calcules pour depasser nos

concurrents. Nous faisons preuve de proactivite et d'agilite dans notre maniere de travailler,

en nous appuyant sur des donnees fiables pour developper des solutions qui creent de la valeur.

Nous operons avec excellence

Efficaces. Cooperatifs. Responsables. Quel que soit notre role, nous identifions les

problemes, nous prenons nos responsabilites et nous apportons toujours des solutions.

Nous agissons avec proactivite et reactivite dans une demarche d'amelioration continue

pour obtenir des resultats. Nous soutenons nos equipes terrain et operationnelles qui

incarnent PPG chaque jour aupres de nos clients.

Notre ambition est de gagner

Tournes vers l'avenir. Determines. Ambitieux. Nous avons a cur de developper notre activite

et de servir au mieux nos clients. Nous obtenons des resultats, adoptons pleinement les

nouvelles technologies et faisons de notre agilite et de notre rapidite une force.

Nous sommes fiers de PPG

Forts. Unis. Passionnes. Nous travaillons en toute securite, agissons avec integrite et

valorisons la diversite des points de vue. Nous celebrons nos succes et sommes fiers

de l'impact positif que nous creons ensemble pour proteger et embellir le monde.

Chez PPG, nous utilisons l'intelligence artificielle dans le processus de recrutement pour le rendre plus efficace. Les outils d'IA ne prennent pas les decisions d'embauche. Vous pouvez en savoir plus en visitant le site: https://careers.ppg.com/fr/fr/candidate-resources.

PPG offre l'egalite des chances a tous les candidats et employes. Nous offrons l'opportunite de developper votre carriere dans un environnement qui favorise l'epanouissement professionnel, soutient l'apprentissage continu et valorise les idees ainsi que la diversite de chacun. Tous les candidats qualifies seront consideres pour un emploi sans distinction de sexe, grossesse, race, couleur, croyance, religion, origine nationale, age, handicap, statut marital, statut d'ancien combattant, orientation sexuelle, identite ou expression de genre.

Si vous avez besoin d'un amenagement en raison d'un handicap, veuillez envoyer un e-mail a recruiting@ppg.com.

Les fourchettes de salaires et les avantages chez PPG peuvent varier selon la localisation, ce qui nous permet de remunerer les employes de maniere competitive sur differents marches geographiques. PPG prend en compte plusieurs facteurs pour determiner la remuneration, notamment, mais sans s'y limiter, les competences, l'experience et la formation, les qualifications et le niveau d'etudes, les licences et certifications, ainsi que d'autres besoins organisationnels. D'autres formes d'incitation peuvent s'appliquer.

Nos programmes d'avantages sociaux sont concus pour soutenir la sante et le bien-etre de nos employes. Toute couverture d'assurance et tout avantage seront conformes aux termes et conditions des plans applicables ainsi qu'aux documents regissant ces plans. Les avantages vous seront expliques par votre recruteur lors du processus d'embauche.

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