Food Runner/Busser - PT | Little Katana

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview:
This team member is responsible for maintaining the highest service standards by ensuring efficient food delivery, table maintenance, and overall dining room cleanliness. This role supports both front-of-house service and guest satisfaction through quick, professional, and attentive service.

Responsibilities:

• Provide outstanding, friendly, and professional service to all guests to ensure an exceptional dining experience
• Deliver food and beverages accurately and in a timely manner using table and seat numbers
• Communicate effectively with guests, servers, and kitchen staff
• Maintain full knowledge of the menu, including the ability to explain dishes when serving
• Bus and reset tables quickly with clean linens, china, silverware, and glassware
• Assist servers by refilling beverages and attending to guest needs
• Set up and break down dining areas, side stations, and service areas
• Stock supplies, maintain ice levels, and ensure stations are fully prepared
• Ensure all food handling and sanitation standards are followed, including proper use of gloves
• Clean and maintain service equipment, trays, dishware, and beverage stations
• Inspect and maintain cleanliness and presentation of assigned stations and dining areas
• Transport food from the kitchen to dining areas and ensure expo items are properly handled
• Assist with receiving and storing deliveries as needed
• Maintain knowledge of restaurant operations and resort property (if applicable)
• Follow attendance, punctuality, grooming, and uniform standards
• Complete all assigned side work before clocking out
• Attend required meetings and training sessions
• Perform additional duties as assigned by management

Qualifications:

• Previous experience in a food runner or busser role, preferably in a high-volume environment
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and multitask effectively
• Must be able to work flexible hours, including nights, weekends, and holidays
• Must be able to stand and walk for extended periods and lift moderate weight
• Must have or obtain valid Food Handler's and TABC certifications upon hire
• Ability to work well within a team and maintain a positive attitude
• Knowledge of food safety, guest service standards, and basic food allergies is a plus

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.