Sr Director, IKC Clinical Programs

Posting Date

Senior Director of Clinical Programs - Patient Experience & Activation

Clinical Transformation Team

At DaVita, we're redefining what it means to care for patients with kidney disease. We are seeking a Senior Director of Clinical Programs to lead the design and execution of high-impact patient experience and activation strategies across two critical parts of our business: our value-based care organization (DaVita IKC) and our dialysis operations (DaVita Kidney Care).

This is a unique opportunity to shape how patients experience and engage in their care at some of the most vulnerable moments in their lives-while partnering across clinical, operational, and technology teams to bring those strategies to life.

What You'll Do

This role sits at the intersection of strategy and execution, requiring a leader who can translate bold ideas into practical, scalable programs that sustainably improve patient outcomes and experience. This teammate will lead an established team of 6-8 individuals, ranging from analyst to senior manager. This teammates will also serve as a trusted thought partner to senior executives, influencing enterprise priorities related to clinical program design & patient engagement.

1. Elevate the Patient Experience

Design and lead a patient experience program centered on three core pillars:

• Great Interactions: Equip care teams with best-in-class communication and engagement skills to ensure every interaction builds trust and delivers value.

• Follow-Through that Matters: Ensure we consistently deliver on patient needs-turning commitments into action and strengthening long-term relationships.

• Service Recovery: Build systems to identify when we fall short and rapidly "make it right," using patient feedback and tools like real-time survey insights to close the loop.

2. Activate Patients in Their Clinical Journey

Drive strategies that empower patients-especially during their most overwhelming early experiences with dialysis, with the goal of improving clinical outcomes:

• Teammate Enablement: Train and support frontline care teams to engage patients with empathy, actively listen, and co-create meaningful care plans.

• Patient Journey Redesign: Reimagine how patients experience care during critical moments that matter. Starting with new patients, you will re-think how we should prioritize and sequence information to maximize patient adoption and meet patients where they are.

• You'll also bring a critical lens to patient segmentation, ensuring education and engagement strategies align with a patient's readiness, especially for those who enter dialysis unexpectedly and face complex health challenges.

What You Bring

• Strategic Thinking: A proven ability to connect the big picture to operational realities-you don't just design bold, multi-year visions; you build structure and execute to bring them to life.

• Get the Right Stuff Done (GRSD): Proven experience taking ownership of clinical programs-ideally within complex or chronic care populations-to deliver sustainable, outcomes-driven results. You are a highly analytical problem solver who leverages data and feedback to iterate quickly and drive continuous improvement.

• Develop Self & Others: Strong track record of building high performing teams & managing leadership teams. You naturally attract, retain, and nurture top talent while driving engagement.

• Drive Change: You thrive in ambiguity & are adept at building structure where none exists. You have proven experience leading cross-functional teams through transformational change at scale.

• Thought leadership: You continuously benchmark against industry best practices & emerging trends to ensure DaVita remains a leader in patient experience & activation.

• Lead the DaVita Way: You lead with deep emotional intelligence and situational leadership, consistently aligning your actions with DaVita's Core Values and fostering a culture of belonging.

Minimum Qualifications

• Experience: 8-10+ years of progressive experience in clinical program management, healthcare operations, population health, or a related field-ideally working with complex, chronic, or high-acuity patient populations.

• Leadership: 5+ years of people leadership experience, with a proven track record of managing and developing other leaders (Managers/Directors).

• Education: Bachelor's degree required. Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), or a related discipline is highly preferred.

• Domain Expertise: Deep understanding of patient education, behavior change, and patient engagement strategies.

Additional Skills:

• Demonstrated ability to recognize, prioritize, and evaluate workload and specific growth opportunities

• Possesses the ability to balance strategic vision and execution capabilities to deliver results

• Proficiency in PowerPoint and Excel

• Comfort with ambiguity

• Outstanding conceptual, analytical and strategic skills; strong business and financial acumen with a sense of shareholder responsibility

• Possesses the ability to balance strategic vision and execution capabilities to deliver results

• Strong executive communication skills

• Ability to effectively handle and drive multiple projects with multiple teams

• Willingness to understand the complexity of healthcare markets

What We'll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

#LI-CH1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.