Security Officer - Dispatch Specialist

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Specialist in Aurora, IL, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Professional with Allied Universal at a leading technology and telecommunications location, you will help monitor security-related activity, coordinate communications, and support timely responses across the site. This role offers the chance to combine customer service, attention to detail, and strong communication in a fast-paced environment where teamwork, integrity, and innovative thinking are valued every day.

Position Type: Full Time

Pay Rate: $24.00 / Hour

Job Schedule:

What You'll Do:

Provide customer service to clients and visitors by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities from a dispatch setting.
• Monitor cameras, alarms, radios, and other site systems to identify security-related concerns and help to coordinate the appropriate response for incidents, alarms, and service calls.
• Respond to incidents and critical situations in a calm, problem-solving manner, communicating with on-site personnel, management, and/or emergency services as needed.
• Maintain detailed dispatch logs, incident reports, and activity records, documenting security-related events, escalations, and communications in a timely manner.
• Coordinate regular and random patrol activity around the location and perimeter, helping to support coverage for a technology-focused environment with changing conditions and priorities.

Minimum Requirements:

• Possess at least 1 year of armed security-related, law enforcement, and/or military experience.
• CPR and First Aid certification is preferred.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• Be comfortable using a computer or tablet, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.