Technical Support Coordinator I

Job Summary:

Coordinates the completion of day-to-day support tasks that facilitate the installation/configuration, operation, and maintenance of enterprise systems hardware and software and related infrastructure. Communicates regularly with end users effectively managing incoming requests via phone, email, or in person by offering technical guidance for software development tasks and resolving problems users experience with hardware, software, and networking system technology. Provides support and troubleshooting assistance throughout the entire user network account lifecycle, from setup to maintenance, ensuring adherence to design concepts and user standards, and documenting test results.

Essential Functions:

• Handles hardware installation and maintenance by installing, upgrading, and maintaining computer hardware components, ensuring optimal functionality and performance.
• Responds to hardware and software issues promptly to minimize downtime and disruptions for end-users.
• Manages and troubleshoots peripheral devices such as printers, scanners, and external drives to ensure proper functionality.
• Installs and updates software applications on computers, addressing compatibility and functionality issues.
• Provides effective user support, addressing inquiries, troubleshooting, and offering training to enhance end-user skills and knowledge.
• Maintains documentation for computer systems, configurations, troubleshooting procedures, and user guides to support knowledge transfer and future reference.
• Monitors security patches and updates to computer systems to address vulnerabilities and enhance cybersecurity.
• Maintains antivirus and malware protection measures to secure computer systems and prevent security threats.

Level of Supervision Received:
Under close supervision, works closely with manager to prioritize efforts

Education (can be substituted for experience):
Minimum High School Diploma or GED required

Work Experience (can be substituted for education):
0 - 2 years of experience required; 2 - 4 years preferred