IT Support Operations Specialist (IT26001)
 TMEIC Corporation | |
 United States, Virginia, Roanoke | |
 Apr 01, 2026 | |
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Job # IT26001 Job Title IT Support Operations Specialist Office Location Roanoke, VA preferred Business Function/Department IT/Infrastructure Sales Territory, if applicable N/A General Role Description Provide operational leadership for IT support operations to ensure responsive, highquality service delivery aligned with infrastructure and business objectives Role Accountabilities - Lead and execute daytoday IT support operations through coordination and prioritization of IT support activities - Assign, prioritize, and rebalance IT support work to meet service expectations - Define and maintain IT support procedures and standards, aligned with best practices and regularly reviewed for relevance - Ensure proper escalation and resolution paths are followed for all IT support cases, coordinating across teams as needed - Monitor IT support trends and metrics to identify issues, track performance, and drive service improvements - Ensure alignment of priorities, facilitate knowledge sharing, and drive effective coordination to resolve IT issues efficiently - Implement tools to enhance IT support efficiency, including service management platforms, automation solutions, and remote IT support tools - Lead IT support resources to ensure technical proficiency and service standard adherence - Ensure effective execution of IT support operations by coordinating IT support activities and client service excellence - Proactively assess and provide IT support performance feedback to manager on an ongoing basis - Lead problem management efforts by identifying root causes of recurring issues and implementing permanent solutions - Drive continuous improvement in IT support processes and customer experience - Forecast IT support needs and identify resource and tool requirements for budget and MRP planning General Employee Accountabilities - Bring full effort to bear on tasks assigned by manager - Give manager best advic - Give earliest notice when work cannot be delivered as specified - Cooperate and collaborate with peers and interact cross-organizationally as specified by manager - Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment - Comply with all Company policies, practices, and procedures and all regulations and laws - Recommend viable improvements proactively - Ensure effective utilization of business tools and processes Job # IT26001 Job Title IT Support Operations Specialist Office Location Roanoke, VA preferred Business Function/Department IT/Infrastructure Sales Territory, if applicable N/A General Role Description Provide operational leadership for IT support operations to ensure responsive, highquality service delivery aligned with infrastructure and business objectives Role Accountabilities - Lead and execute daytoday IT support operations through coordination and prioritization of IT support activities - Assign, prioritize, and rebalance IT support work to meet service expectations - Define and maintain IT support procedures and standards, aligned with best practices and regularly reviewed for relevance - Ensure proper escalation and resolution paths are followed for all IT support cases, coordinating across teams as needed - Monitor IT support trends and metrics to identify issues, track performance, and drive service improvements - Ensure alignment of priorities, facilitate knowledge sharing, and drive effective coordination to resolve IT issues efficiently - Implement tools to enhance IT support efficiency, including service management platforms, automation solutions, and remote IT support tools - Lead IT support resources to ensure technical proficiency and service standard adherence - Ensure effective execution of IT support operations by coordinating IT support activities and client service excellence - Proactively assess and provide IT support performance feedback to manager on an ongoing basis - Lead problem management efforts by identifying root causes of recurring issues and implementing permanent solutions - Drive continuous improvement in IT support processes and customer experience - Forecast IT support needs and identify resource and tool requirements for budget and MRP planning General Employee Accountabilities - Bring full effort to bear on tasks assigned by manager - Give manager best advic - Give earliest notice when work cannot be delivered as specified - Cooperate and collaborate with peers and interact cross-organizationally as specified by manager - Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment - Comply with all Company policies, practices, and procedures and all regulations and laws - Recommend viable improvements proactively - Ensure effective utilization of business tools and processes Minimum Qualifications - Associate's degree in computer science, computer engineering, electrical engineering, or related field or equivalent via education and/or work experience - 5 years' experience in IT support or help desk services - Demonstrated success leading IT technical and business projects - Demonstrated success identifying system gaps and emerging technologies that increase accuracy, productivity, and business growth - Demonstrated ability to deliver a project or multiple projects on time, from concept through deployment - Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts - Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills - Demonstrated continuous improvement in areas of responsibility - Proficiency in MS Office - Availability to travel domestically and internationally, less than 5%, sometimes with limited notice Preferred Qualifications - Demonstrated experience with ITIL frameworks - Familiarity with Microsoft 365 administration - Demonstrated experience in manufacturing or multi-site enterprises - Demonstrated experience implementing knowledge bases and self-service portals - Demonstrated experience in a recognized business process methodology Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted. EEO/AA/M/F/Vet/Disability Employer | |