Account Specialist - Enterprise

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them.

In the Account Specialist - Enterprise position, you'll serve as a critical partner in delivering fast, accurate, and high-quality support to Enterprise Accounts. You'll manage order execution, resolve issues, and ensure seamless customer experiences while enabling the Enterprise Accounts team to focus on strategic, consultative selling. This role requires strong ownership, adaptability, and a sense of urgency to drive efficient outcomes.

Skills Needed:

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.

• Executes with speed and adaptability in dynamic, fast-paced environments while maintaining accuracy and quality of outcomes

• Demonstrates proficiency in order management and project management tools (e.g., PMT, CRM, Smartsheet) to effectively manage workflows, track progress, and ensure data accuracy

What You'll Do and Impact:

• Own end-to-end processing of customer orders, including standard and web orders requiring exception handling, ensuring timely resolution and a seamless customer experience.

• Serve as a primary point of contact for enterprise customers and internal stakeholders, delivering responsive, accurate, and professional support across channels.

• Proactively manage inbound customer needs-including order requests, quotes, and product or pricing inquiries-enabling Sales partners to focus on strategic priorities.

• Handle pre-sale and post-sale inquiries including order status, fulfillment timelines, backorders, and issue resolution, ensuring clear communication and follow-through.

• Apply strong judgment and problem-solving skills to resolve issues independently, escalating when appropriate.

• Leverage systems and tools to process orders, manage exceptions, and document interactions, continuously improving speed, accuracy, and service quality.

• Collaborate cross-functionally with Enterprise and Inside Sales, Operations, and Supply Chain to remove friction, streamline workflows, and improve the customer experience.

• Take ownership of outcomes by meeting service levels, accuracy standards, and productivity goals while adapting to shifting priorities.

• Build knowledge of products, processes, and systems to increase effectiveness and value delivered to customers and internal teams.

• Support additional projects and responsibilities as needed to drive team and business success.

Experience:

• Bachelor's degree

• 2+ years of customer service, sales support, or related experience

• Experience working within order management, project-based, or systems-driven environments preferred

• Familiarity with CRM systems or Smartsheet preferred

Additional Items of Interest:

• Experience supporting enterprise or high-volume customer accounts

• Exposure to supply chain, fulfillment, or order execution processes

Job to be performed in the location listed. Generous benefit package available.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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