Revenue Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

We are seeking a highly strategic and analytically strongRevenue Operations Managerto lead the development, deployment, and optimization of core initiatives that drive performance across our global Direct Sales organization. This role sits at the intersection of strategy design, program leadership, and cross-functional execution-responsible for creating strategic programs and ensuring they deliver measurable, sustained impact.

You will operate as a thought partner to Sales Leadership, drive business-critical analyses, architect scalable sales programs, and oversee structured execution across multiple teams. This role requires excellent executive communication, strong business judgment, and the ability to independently lead complex, high-visibility initiatives in a high-growth SaaS environment.

Key Responsibilities

Strategic Program Leadership

• Own end-to-end design and leadership of core Direct Sales programs-from concept creation and modeling to launch, optimization, measurement, and retirement.

• Facilitate strategic alignment with Sales, Finance, Operations, and GTM leadership to ensure programs accelerate revenue outcomes and seller productivity.

• Establish program governance, operating cadences, KPIs, communication plans, and stakeholder alignment across global teams.

Analytics & Executive Insight

• Develop and present executive-level insights, including performance analysis, predictive modeling, scenario planning, and ROI measurement.

• Identify structural opportunities (e.g., segmentation, productivity, coverage, prioritization) and build strategic recommendations to influence senior leadership decisions.

• Define and own the measurement framework for program success, partnering with Revenue Intelligence on dashboards, data quality, and reporting enhancements.

Cross-Functional Execution & PMO Leadership

• Lead cross-functional project management for large-scale sales initiatives involving Sales, Operations, Finance, Marketing, Enablement, Product, and CS.

• Ensure launch readiness by coordinating training, communications, workflow design, and system readiness.

• Champion continuous improvement-driving process modernization, automation opportunities, and operational agility and scalability across programs.

Strategic Projects & Change Leadership

• Own and deliver global cross-functional strategic projects that impact sales productivity and revenue acceleration (e.g., pilot designs, territory strategy, quota levers, incentive mechanisms).

• Guide change management for new sales motions and programs, ensuring adoption, clarity, and consistent execution across the field.

• Conduct post-launch evaluations and lead structured optimization cycles or sunsetting of legacy programs.

Qualifications

• 8+ years inSales Strategy, Revenue Strategy, Sales Operations, or Management Consultingwithin a SaaS or high-growth environment.

• Demonstrated success designing, launching, and managing large-scale sales programs or strategic initiatives.

• Strong business acumen with deep understanding of SaaS sales motions, pipeline dynamics, forecasting, and productivity drivers.

• Advanced analytical capability-expert in Excel/Sheets, Salesforce, and BI tools (Tableau, Power BI).

• Exceptional executive presentation and communication skills; proven ability to influence senior leaders.

• Strong project management expertise with experience leading multi-workstream, cross-functional initiatives.

• Bachelor's degree in Business, Finance, Economics, or related field (MBA or equivalent preferred).

Preferred Attributes

• Experience supporting global enterprise sales teams.

• Proven ability to operate autonomously, set strategic direction, and move initiatives from vision to execution.

• Skilled at navigating ambiguity, building structure, and driving clarity across complex projects.

• Passion for operational excellence, analytics, and scalable process design.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.