Business Technology Specialist- Charitable & Crown

WHO WE ARE AND WHAT WE DO

The Charitable and Crown group offers a small business atmosphere even though we are part of a larger corporation. There are continuous opportunities to strengthen personal relationships, assist coworkers, and contribute to process improvement. The technology development function within Charitable and Crown exists to ensure that technology is not just available, but reliable, secure, well-designed, and aligned with how business operates. The department is responsible for implementing, supporting, and continuously improving the software, hardware, and operating environments that enable a small but highly impactful business unit to operate efficiently and securely within the broader Hallmark ecosystem.

WHAT YOU'LL DO & HOW IT SHAPES OUR SUCCESS

The Business Technology Specialist is primarily responsible for the implementation, support, and ongoing maintenance of technology solutions including software, hardware, and operating environments for a small business unit within Hallmark. This role serves as a key liaison with Hallmark IT and external business consultants and vendors to ensure technology solutions are effectively designed, implemented, and aligned with business needs. An individual in this position has a keen knowledge of a variety of IT technologies, will manage daily technical support needs, and manage IT related projects.

Essential Duties and Accountabilities:

• Manage and actively contribute to IT technical initiatives involving third-party vendors
• Oversee daily support activities to ensure timely and effective completion
• Install, configure, and troubleshoot Windows desktop and server-based software
• Provide technical support to team members and clients both on-site and remotely
• Provide cybersecurity awareness and software training for staff members
• Manage and audit user access and permissions for business applications
• Create, maintain, and update technical procedures and documentation

BASIC QUALIFICATIONS

The following are required to be considered for this role:

• At least 4 years of experience providing daily technical support and managing technical projects
• Experience in Microsoft Windows and Office applications (Excel, Word, PowerPoint, Teams)
• Experience working with Windows, macOS and iOS, including application installation and configuration
• Customer service experience involving regular, one-on-one interaction with clients, vendors, and other stakeholders
• Experience clearly communicating technical information to non-technical individuals, both verbally and in writing
• Working knowledge of programming and scripting languages, with the ability to learn new technologies and develop or modify code when needed (While programming is not a primary responsibility of this role, it may be required on a limited, asneeded basis to support technical initiatives)
  
  

PREFERRED QUALIFICATIONS

Your resume will stand out if you have the following:

• Knowledge of database architecture (e.g. Oracle, SQL Server)
• Knowledge of C# .NET, Java, Python, Java Script, or other programming/scripting languages
• Experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Knowledge of cybersecurity policies and controls, with the ability to follow and support organizational security standards
• Understanding of networking fundamentals sufficient to support troubleshooting and technical projects
• High degree of personal leadership; strong sense of accountability, work ethic, holistic approach to the team's success
• Strong problem-solving skills and the ability to think critically to troubleshoot technical issues

ADDITIONAL DETAILS

• This position offers a hybrid work arrangement, giving you the best of both worlds: collaborating in person at Headquarters in Kansas City, MO and enjoying the flexibility of working remotely.
• Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance.
• In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

COME JOIN US! Now's your chance to embrace a future with Hallmark- just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields.Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

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