New

Desktop Support

TEKsystems
$18.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Mar 25, 2026
Summary: Provide 24/7/365 Level 1 support for the clients Network Operation Center. This role will perform white glove service tending to a floor of over 300 desktop users. They will open Incidents and Service requests for the OCC as required. Serve as a liaison between Technology and the OCC during BCP events Resolve desktop software issues and escalate to L2 when appropriate. Maintain familiarity with OCC specific applications and hardware (SWIFT, AVtec Scout Phone System) Replace malfunctioning equipment with hot-spare equipment. (Maintain inventory levels with HDQ Services) Assist with the operation of Crestron based A/V systems throughout the OCC and TOPS building. Image, configure, and install new equipment as required. Provide excellent Customer Service for Customers at all levels (Leadership and Non-Leadership) They will Interface with SWA Technology Teams for incident resolution; provide hands on the floor during system-wide events. This role will also support projects and initiatives as needed including desk buildouts, performing refreshes, installing hardware, and setting up desktops in training rooms. Job Requirements: Part Time Sat & Sun 6am-6pm * Minimum of 1 year for all skill set requirements and capabilities as a Desktop Technician * Must have experience with Windows 11 and office365 install/build. * Working knowledge and ability to troubleshoot basic Windows 10 & 11 issues. * Ability to troubleshoot and resolve basic hardware issues. * Ability to troubleshoot basic network issues. * Basic knowledge of Ethernet topology, TCP/IP protocol, and Microsoft products * Printer mapping on an enterprise level * Cable management skills * Excellent written and communication skills * Must have excellent customer service skills and be able to follow predefined standards and procedures. * Attention to detail and completion of assigned tasks in a quick paced environment is required. * Previous experience working with ITSM special requirements * ServiceNow Job Type & Location This is a Contract position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Dallas,TX. Application DeadlineThis position is anticipated to close on Apr 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.