Senior Manager, Product Management

Tyler Technologies is seeking a Senior Manager of Product Management to lead the evolution and expansion of our Resident Engagement Platform (REP) - a digital front door that connects citizens to government services across agencies, entities, and products.

This is a player/coach role responsible for both leading a growing product team and serving as the lead Product Manager for the platform. The ideal candidate brings strong GovTech experience, a modern product mindset, and the ability to shape a modular platform that functions as a cross-product citizen experience layer.

You will define the roadmap, guide AI/analytics-driven innovation, influence pricing and packaging strategy, and drive execution from concept through release - while developing a high-performing, cross-functional team.

Location

Overland Park, Kansas

Responsibilities

• Define and evolve the product strategy for REP as a scalable, modular engagement platform
• Position REP as a cross-product digital front door for state and multi-entity government clients
• Identify AI and analytics opportunities that drive measurable citizen engagement and operational insights
• Influence pricing, packaging, and go-to-market positioning

• Lead and develop a cross-functional team (Product Owner, UX, Technical Writing, etc.)
• Serve as lead PM on high-impact initiatives
• Establish disciplined product practices, roadmapping, and backlog prioritization
• Coach team members in modern product discovery and agile execution

• Own and maintain a clear, outcome-driven roadmap aligned with market needs and company strategy
• Translate strategic goals into prioritized features and releases
• Partner closely with Engineering to ensure high-quality, timely delivery
• Balance scaling existing modules with consolidation and platform unification efforts

• Conduct direct customer interviews and discovery sessions
• Partner with Sales and Solutions teams to understand market opportunities
• Track adoption, usage metrics, and client outcomes to inform decisions
• Maintain strong awareness of GovTech modernization trends and emerging AI use cases

• Collaborate with other Tyler product teams to create seamless citizen experiences
• Advocate for platform thinking across the organization
• Align REP initiatives with broader state and enterprise strategies

Qualifications
Required

• 6+ years of product management experience, including launching and scaling SaaS platforms
• 3+ years leading or mentoring product and/or cross-functional teams
• Experience in GovTech or public sector technology
• Demonstrated success managing modular or platform-based products
• Strong experience with AI/analytics-driven features and data-informed decision-making
• Hands-on experience driving roadmap execution in agile environments
• Excellent executive communication and stakeholder influence skills

• Experience building digital front door, citizen engagement, CRM, or cross-product platforms
• Experience influencing pricing and packaging strategy
• Background in state-level government solutions
• Familiarity with multi-entity or federated government models

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.