Oracle Cloud Support Analyst

Savannah River National Laboratory (SRNL) is seeking an Oracle Cloud Support Analyst to join our federal systems team supporting Oracle Cloud Fusion Government (ERP/HCM/Procurement) and Oracle Cloud Infrastructure (OCI). The candidate will provide Tier 2-3 application and integration support, assist with configuration, troubleshoot user and system issues, and ensure compliance with federal security and audit standards.

• Monitor and resolve Oracle Cloud Fusion incidents and service requests across ERP/HCM/SCM modules.
• Troubleshoot and resolve issues related to roles, workflows, timecards, payroll, and procurement configurations.
• Support integrations via HCM Extracts, HDL, FBDI, REST/SOAP APIs, and Oracle Integration Cloud (OIC).
• Maintain and adjust security roles, duty assignments, and audit policies using Fusion Security Console.
• Coordinate sandbox testing, validation, and promotion to production environments.
• Collaborate with OCI infrastructure teams for performance tuning, monitoring, and configuration.
• Develop ad hoc reports using OTBI and BI Publisher; assist business users with reporting needs.
• Ensure compliance with FedRAMP, FISMA, and NIST 800-53 policies in cloud operations.

Minimum Qualifications:

• Bachelors degree and 3-5 years of experience supporting Oracle Cloud Fusion applications (ERP, HCM, or Procurement).
• 1-3 years of experience working in Oracle Cloud Infrastructure (OCI) or comparable cloud environment.
• Experience with Oracle Support (MOS), SR creation and lifecycle, and patching coordination.
• Strong understanding of business processes in government or public sector ERP/HCM systems.
• Familiarity with Fast Formulas, flexfields, page composer, and workflow setup.
• Strong communication and documentation skills.
• For ability to obtain and maintain a security clearance, US Citizenship is Legally Required

Preferred Qualifications:

• Oracle Certified: Cloud ERP Financials, HCM, or Procurement Implementation Specialist.
• Oracle Cloud Infrastructure Associate or Architect Associate certification.
• Experience with ServiceNow or other ITSM tools.
• Working knowledge of compliance frameworks: FedRAMP, NIST 800-53, FISMA.
• Familiarity with ATO processes and handling Controlled Unclassified Information (CUI).

"We put science to work!"

Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy's (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation's environmental, energy, and national security challenges.

Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.

Some of the *Benefits offered to employees include:

*Benefits vary based upon employment status

• Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
• Short- & Long-Term Disability (company paid)
• Life Insurance Non-Contributary 1X salary (company paid)
• AD&D Non-contributary 1x salary (company paid)
• Savings & Investment plan:
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  • Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
  • Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
  
  
• Contributory Life Insurance up to 5x Salary with $1M Cap
• Contributory AD&D (employee, spouse and children)
• Paid Time Off
• Employee Assistance Plan
• SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.

For more information about our benefits, working here, and living here, visit the "About" tab at www.srnl.doe.gov.

BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.