HR Service Delivery Representative

As an HRSD Specialist, you will gain a dynamic, diverse skillset and increased global perspective while elevating the employee, HR, and manager experience. You will partner with employees to provide knowledge and resolve inquiries across a wide variety of areas including: payroll, benefits, leave of absences, Workday reporting, Workday transactions, time entry, employment information, learning and development, recruitment support, and much more! You will work in a broad network of fellow HR professionals to support and grow our HR best practices to drive a differentiated employee experience.

If you have a passion for employee engagement and the ability to drive positive change, this is the role for you!

Role is Fully Remote or Hybrid (3 days in office, 2 days at home)

What You Will Do:

• Partner with critical stakeholders such as NA SC HRBPs, Centers of Excellence, and functional teams to support employees, provide information, and resolve cases.

• Work in a broad network of fellow HR professionals to standardize (where it makes sense), optimize, and support/grow our NA SC HR best practices to drive a differentiated employee experience.

• Partner with employees, managers, and centers of excellence to provide recommendations on process improvements and solutions to support employees.

• Develop process-related content and training materials for other HR Service Delivery Specialists.

• Create knowledge management to support employee direct access to information.

• Deepen knowledge of compliance, HR policies, employee programs, and other important resources for employees.

• Develop expertise in HR Solutions and Technologies to provide the best experience for employees.

• Partner with cross functional teams to deliver future phases of our HR solutions and technology.

• Additional duties as assigned.

Minimum Qualifications:

• Bachelor's degreein human resources, industrial relations, business or equivalent.

• 1 year of progressive human resource experience

• Previous experience working in solutions like Workday, case management or customer service systems, HR Systems (Workday, People Soft), ServiceNow, Applicant Tracking Systems

• Excellent customer service skills with an ability to interact with all levels within and across the organization

• No immigration sponsorship available

Preferred Qualifications:

• Ability to work with technology systems and solutions

• Proven employee relations and active listening skills

• Strong organizational, time and project management skills

• Ability to manage multiple priorities and meet critical deadlines

• Ability to identify opportunities for improvement, develop strategies, influence decision-makers and implement solutions