Associate II, Production Operations

Position Type :

Type Of Hire :

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

Using both machine and manual procedures may receive, separate, process, pack and/or deliver in process work or completed work in a zero defect environment. Utilizes multiple data bases to record and track work, including verifying addresses worldwide, printing labels, verifying proper contents, issuing product, and documents work status. Identifies errors, returns, or exceptions and handles according to client specifications. Is the last point of verification to insure accurate output of client information.

Shift Hours
C- Shift (alternating weeks)
Sat-Tues 5:45am - 5:00pm / Sat- Mon 5:45am - 5:00pm

What you will be doing:

Identifies and gathers required collaterals (e.g. inserts, forms, letters, card carriers, envelopes, labels, etc.) for assigned production job order; organizes according to priority and order of work to provide for efficient workflow and assembly. Verifies amount/type of collateral against job order and delivers for change of control to production.
Initiates start-up and operation process for machine production (e.g. printing shipping labels, attaching cards to card carriers, sealing envelopes, etc.) of one-off or specialized requirements specified by the client and not ordinarily covered under Machine Operator duties.
Performs manual pre-work or specialty processes that are completed prior to automated/machine production (e.g. separating, packing, counting, loading, affixing labels, and scanning or issuing collaterals such as cards within a specific area of card processing, card shop, card vault, express mail, mail sort or specialty departments).
Records status of work in progress into a proprietary database, provides to leadership for sensitive item accountability and reviews level of compliance with applicable Service Level Agreements (SLA). Understanding correct client specific standards for manual work to be processed and compliance with SLAs, inspects 100% of work in a zero defect environment.
Reconciles collaterals between completed, work in progress, and collateral inventory to ensure sensitive item accountability. Learns and assists more experienced Manual Operators to serve as last touch point and quality review for outgoing finished products.
Operates various software systems used to track, review, access, and invoice clients for reimbursable work (e.g., labeling, postage, delivery, etc.).

What you will need:

• High School Diploma or Equivalent
  Typically Minimum 2 Years Relevant Experience

• Demonstrated experience in production or office environment where accuracy and accountability are essential

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.

• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Added bonus if you have:

• Prefer 4 years fast production machine experience.

This is a full time onsite position out of the 7101 Stone Mill Drive location in Columbus, GA.

Current and future sponsorship are not available for this position

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Inclusive and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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