Practice Coordinator 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Practice Coordinator 3

Location(s): San Francisco, CA

Job Duties:

• Provide back-office and call center support.
• Answer incoming patient calls, offering information, assistance, and support.
• Schedule appointments and coordinate with providers and clinical staff.
• Verify patient demographics and insurance information.
• Accurately document patient interactions, inquiries, and appointment details.
• Follow call center protocols and maintain HIPAA compliance to ensure patient confidentiality.
• Address patient concerns and complaints with professionalism and empathy.
• Provide basic medical information and directions as appropriate.
• Collaborate with clinical and administrative teams to resolve patient issues.

Soft Skills:

• Excellent customer service skills.
• Strong communication abilities.
• Team-oriented with a collaborative approach.
• Adaptable with a willingness to learn.

Volume:

• Approximately 55-60 calls per day.

Experience Required:

• 6 months to 1 year.

Additional Requirement:

• APeX training required; non-APeX candidates will not be considered.

• Monday-Friday, 0800-1700; no weekends.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.