Operations Coordinator

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what's right-for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career-where your well-being, work-life balance, and growth matter.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO starts at 15 days per year for full-time employees.

Starting Hourly Wage: $31 - $40/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

The Operations Coordinator coordinates the daily schedules of Service Technicians and serving as the primary point of contact for customer service inquiries.

Key Responsibilities:

1. Respond to incoming calls, schedule appointments, provide updates, and address scheduling questions and concerns while delivering excellent customer service.
2. Assign Service Technicians and prioritize service requests based on urgency and availability.
3. Monitor and respond to daily emails; create work orders and purchase orders as needed.
4. Maintain accurate records of service calls, work orders, and customer contact information within the company database.
5. Coordinate daily operations including scheduling, dispatching, and tracking HVAC and Plumbing Service Technicians for installations, repairs, maintenance, project work, and service calls (urgent and non-urgent), as well as overhead and intercompany work orders.
6. Order and track preventive maintenance materials for site deliveries (CFS).
7. Manage lift equipment logistics including ordering, coordinating deliveries, processing cancellations, and negotiating with vendors; maintain positive supplier relationships.
8. Collaborate with other departments (e.g., Account Specialists, SPG) to support job execution, optimize resource use, and strengthen communication.
9. Demonstrate consistent attendance and punctuality.

Required Skills and Abilities:

1. Strong verbal and written communication skills.
2. Organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
3. Attention to detail with a focus on accuracy and quality.
4. Ability to interact professionally with customers, colleagues, and vendors.
5. Flexibility in managing shifting priorities and willingness to take on new responsibilities.
6. Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
7. Problem-solving skills in situations where established procedures may be limited.
8. Proficiency in Microsoft Office (Word, Excel, Outlook) or the ability to learn new systems quickly.
9. Familiarity with HVAC and Plumbing systems and terminology is helpful but not required.

Preferred Education and Experience:

1. Minimum of 2 years of relevant experience and/or education/training.

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.
2. Successful completion of a background check.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.