New

Desktop Systems Specialist

FormFactor, Inc.
$34.30 - $45.05
life insurance, paid time off, 401(k)
United States, California, Livermore
7005 Southfront Road (Show on map)
Mar 24, 2026
Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter. Shift: The regular hours for this position are day shift. Job Description: The Desktop Systems Specialist provides onsite and remote technical support for enduser systems and manufacturing environments. This role is responsible for diagnosing, deploying, configuring, and supporting desktop systems, peripherals, and conference room technologies. The position requires strong technical knowledge, effective communication skills, and the ability to deliver highquality customer support in a fastpaced production and office environment. Key Responsibilities: Provide fulltime onsite IT support (40 hours/week) to local and remote employees through walkup support, phone, email, and ticketing systems. Diagnose, troubleshoot, configure, deploy, and support desktops, laptops, manufacturing workstations, and related tools impacting production. Support and maintain peripheral and collaboration technologies, including printers, phones, and conference room audiovisual systems. Support endpoint protection, access control, and data integrity across manufacturing and office devices. Build and maintain strong working relationships with internal users, including manufacturing engineers, managers, executives, and crossfunctional IT teams. Document incidents, resolutions, and procedures; escalate complex issues to appropriate IT teams or management as needed. Provide user training and guidance on hardware, software, collaboration tools, and conference room systems. Follow established IT processes, service level expectations, and security standards. Preferred Skills and Experiences: Minimum of 3 years of handson experience diagnosing, troubleshooting, and resolving technical support issues. Associate degree in Computer Science or related field preferred, or equivalent practical experience. Solid understanding of computer and network systems, including basic networking concepts (DHCP, DNS, TCP/IP, VLANs). Working knowledge of Microsoft 365 admin centers, SCCM, Windows operating systems (current and legacy), Active Directory, Microsoft Office applications, and IT ticketing systems. Strong verbal and written communication skills with the ability to clearly explain technical concepts to nontechnical users. Demonstrated ability to manage multiple priorities, respond with appropriate urgency, and support limitedscope projects. Experience supporting a manufacturing, lab, or production environment preferred. Working Conditions: Prolonged periods of sitting, standing, bending, stooping, or crouching, up to 8 hours per day. Occasional lifting of equipment up to 25 lbs. Work area with fluorescent lighting, air conditioning, and moderate to loud noise levels. Participation in an oncall rotation, including evenings or weekends, up to two times per quarter. Ability to work in a cleanroom environment in accordance with semiconductor protocols. Ability to wear required cleanroom protective clothing and equipment for up to 8 hours per day (excluding breaks). Skills: Collaboration, Communication, Customer Service, Global Collaborations, IT Documentation, IT Problem Solving, IT Troubleshooting, Microsoft Office 365, Microsoft Windows XP, Networking Fundamentals, Teamwork, Ticketing Systems, Windows Desktop Operating Systems, Working in a Fast-Paced Environment, Working Independently Education & Experience: Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience\| Required Pay Range: $34.30 - $45.05 Pay Range Explained: This role in Livermore, California pays between $34.30 and $45.05 per hour, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts. Equal Employment Opportunity Statement FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation. For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.