Vice President, Delivery (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting into the Chief Customer Officer, theVice President, Deliveryisresponsible fordriving end-to-end delivery excellence acrossallproduct linesfor the enterprise. This role leads a team of leaders who oversee complex,cross functionaldeliveryfunctionsand ensure customercommitments,operational rigor, and strategic growthobjectivesare consistently achieved.

The Vice President, Delivery, serves as a critical member of the senior leadership team, partnering closely with the Customer Success, Product, Engineering, Sales and Finance to translate strategy into operational execution. The leader will establish scalable delivery strategy, elevate delivery maturity, and enable high performing teams to meet evolving customer and business needs.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• Passionate about building out strategy and delivery for a best-in-class delivery organization.
• Proven track record in setting the foundation for a professional services organization with a company that is in hyper growth mode.

To be qualified for this position you have:

• 12+ years of experience in delivery, operations, consulting, program management, or related areas.
• 7+ years of leadership experience managing Director-level leaders or equivalent senior managers.
• Demonstrated success leading large, matrixed delivery organizations supporting multiple products or business lines.
• In-depth knowledge of delivery methodologies and bestpractice frameworks.
• Proven ability to drive operational transformation, implement scalable processes, and elevate delivery maturity.
• Exceptional executive communication,influencing, and stakeholder management skills.
• Demonstrated ability to build high-performing teams and develop future leaders.
• Experience in SaaS, technology, consulting, healthcare, or similarly complex delivery environments.
• Prior responsibility forP&Lrelateddelivery metrics (revenue realization,utilization, efficiency).
• Prior experience in authorization orutilizationmanagement operations, preferably in a healthcare or payer environment.
• Background in working across product management, engineering, customer success, or sales organizations.
• Lean, Six Sigma, PMP, Agile certifications, or similar credentials.

You will set yourself apart with:

• Strong client delivery experience within the Utilization Management space.
• Background in consulting paired with hands on software delivery in a leadership role.

What you will be doing:

• Developing and driving the enterprise delivery strategy aligned with company goals, scaling delivery operations acrossallproduct lines.
• Creating andmaintainingdelivery frameworks, operating mechanisms, and governance standards to ensure consistent, reliable delivery outcomes.
• Partnering with Product and Engineering leaders to define delivery roadmaps, resource models, and capacity planning approaches.
• Identifyingand executing opportunities to streamline delivery operations, improve efficiency, and mature processes.
• Setting the foundation for a professional services organization to support ongoing changes and customizations.
• Leading, mentoring, and developing leaders and their respective teams.
• Building a culture of accountability, operational excellence, and continuous improvement across delivery functions.
• Providing thought leadership and guidance ondeliverybest practices, talent development, and organizational structure.
• Championinghighperformancebehaviors within the delivery organization.
• Overseeing the execution of delivery cycles for each product line; ensure commitments are met or exceededregardingquality, timelines, and customer satisfaction.
• Establishing KPIs and dashboards tomonitordelivery performance, predict risks, and ensure early mitigation.
• Owning andoptimizingresource allocation, capacity management,utilizationtargets, andcrossfunctionalworkflow alignment.
• Serving as the executive point of contact for delivery performance across the organization.
• Communicating delivery updates, risks, mitigation strategies, and performance metrics to executive leadership.
• Collaborating with sales on scoping, pricing, and feasibility of complex engagements.
• Supporting strategic planning, budgeting, and forecasting fordeliveryrelated resources and initiatives.
• Driving adoption of delivery methodologies, frameworks, and tools that enhance scalability and quality.
• Analyzing operational data and market trends to recommend strategic enhancements to delivery capabilities.
• Leading initiatives to modernize delivery infrastructure (e.g., tooling, automation, reporting technology).
• Embedding a continuous improvement mindset across the delivery organization.

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates - if you're near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we've got teams in the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager and Chief Revenue Officer
• Video Interview with Chief Operating Officer
• Video Interview with Chief Product Officer
• Video Interview with Chief Technology Officer
• Final Video Interview with Chief Growth Officer

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family& Medical LeaveAct Equal Employment Law PosterPay TransparencyEmployee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers