Hospital Operator I

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
Provide excellent customer service to patients, families, and other internal and external clients who call the main Children's Hospital of Philadelphia phone line. Handles internal phone transfers and pages. Follows prescribed call procedures and qualitative measures in regards to efficient and accurate customer and call handling.

Locations: Home/Remote

Works:

• First 90 days: Daytime shift (7am-5:30pm) and Midday (2p-12:30am) for training purposes.
• Post Onboarding: 12:00am-10:30am (four 10 hours shifts, plus 1 weekend per month).

What you will do

• Must be able to communicate clearly with a pleasant speaking voice when answering incoming calls & overhead paging.
• Personable, resourceful, problem solving, supportive and helpful to callers whom include patients, patients families, CHOP employees and other external.
• Ability to efficiently and effectively multi-task using a variety of systems while following call handling procedures.
• Works well within a team atmosphere
• Flexibility and ability to adjust to change based on needs of department.

Education Qualifications

• High School Diploma / GED - Required
• Associate's Degree - Preferred

Experience Qualifications

• At least one (1) year Working knowledge of call center systems such as Cisco Finesse. Working knowledge of Epic Medical Records system. Preferred

Skills and Abilities

• Computer literacy required.
• Good oral and written communications skills required.
• Demonstrated ability to effectively work from home with minimal supervision.
• Demonstrated dependability.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.